Commitments

Responsible Usage of Artificial Intelligence

Alexander Vollert

Group Chief Operating Officer, Chief Executive Officer AXA Group Operations

AXA is a responsible insurer and our approach to AI is no different. We commit to developing and using AI systems in a safe, ethical and human-centric manner to drive business transformation, providing value to our customers, employees and other stakeholders.

AXA is guided by robust AI policies and governance frameworks. We use the following Responsible AI principles as the north star to lead our AI implementation and usage.

Purpose

Our AI Systems’ purpose, success metrics and implementation are focused on the creation of value for customers, employees and society, all while taking into account potential challenges, aligned with AXA’s core values: Client first, Integrity, Courage and One AXA.

Technical Robustness & Safety

We develop, select and use AI systems that meet an appropriate level of performance, security and reliability.

Non-discrimination & Fairness

We implement measures and safeguards to ensure we use AI systems in a manner that enables fair treatment and avoids unlawful discrimination and harmful bias.

Transparency & Interpretability

We inform our customers and our people when they are directly interacting with an AI system. The processes supporting decisions involving AI systems, and their limitations, are documented to allow for traceability, transparency and explainability.

Human Agency & Accountability

We implement measures and processes for appropriate human oversight and controls of our AI systems. We leverage internal AI governance and accountability frameworks to clarify responsibilities and enable effective oversight. We ensure our AI systems are designed to support and empower individuals, augmenting human capabilities and decision-making.

Privacy & Data Governance

The protection of our customers' data and our people's data is a key focus. We build data privacy and data governance into our AI projects from the outset. We use AI in accordance with applicable privacy laws and implement appropriate data governance with respect to the data we use. 

Sustainability

When designing and using AI systems we consider the effects on the environment, with the aim to minimize the impact.

We have established governance bodies to ensure our AI policies are adopted and implemented across AXA’s entities around the world.

Training our employees

We boost adoption and provide teams with the confidence to ensure the safe and ethical use of AI through our Data & AI Academy. From Generative AI to ethical and sustainable AI, the academy’s learning programs offer training modules for the responsible use of data and AI.

Strategic partnerships

AXA works closely with regulators and leading research centers on responsible AI and effective governance of AI in the insurance industry. AXA has a robust partnership network and works with world class universities such as Sorbonne Université, EPFL Lausanne. Most recently, we have joined the Stanford University's institute for Human-Centered AI (HAI) affiliate program with research streams focusing on Large Language Model agents and the business impact of the AI revolution. In addition, alongside other stakeholders - industrial partners, consultancies, schools, and technology companies - AXA contributes to Impact AI, a French think-tank dedicated to ethics and responsible AI.