Frequently Asked Questions (FAQ)

Find the answers for the most frequently asked questions on our new Global Brand Campaign “Age shouldn’t be a risk”.

Why is AXA choosing to talk about age today?

AXA is a global insurer, present in 52 countries, which supports millions of customers over the long term. Everywhere, we observe the same reality: demographic change is profoundly reshaping life paths and relationships between generations. Populations are ageing, life expectancy is increasing, and several generations now coexist for longer within families, at work and in society.

At the same time, life trajectories are becoming less linear: longer studies, career changes, “active retirements”, new forms of employment. Reference points are shifting, and so are expectations. At AXA, we see it as our responsibility to understand these transformations, to assess their impact on protection, health, retirement and dependency, and to adapt our solutions accordingly. Talking about age, for us, means talking about how we collectively want to support society over the long term.

Does population ageing undermine social cohesion?

Population ageing is sometimes presented as a threat to social cohesion, often through the idea of a “clash” between generations. In reality, it changes the balance without mechanically weakening it. The fact that generations coexist for longer can actually strengthen forms of solidarity, especially within families and local communities, provided that society adapts.

The real risks emerge when social bonds fail to keep pace with these transformations: isolation of certain individuals, fragmentation of reference points, growing misunderstandings. The challenge is not ageing in itself, but how we organize collective life around this new reality.

How does this campaign reflect AXA’s role in society?

For several years, AXA’s brand platform has been built around a question: “Why should the future be a risk?” Our ambition is to contribute to a more resilient future, where major societal issues - equality, new ways of working, demographic change - are approached with solutions, not only with anxiety.

“Age shouldn’t be a risk” is the third chapter of this platform, after “Being a woman shouldn’t be a risk” and “Being self‑employed shouldn’t be a risk”. By addressing the topic of age, we fully embrace our role as a committed player: we do not only protect against individual risks, we also work on the conditions that make society more inclusive, more supportive and more confident in the future. This is at the heart of our brand signature: Know You Can.

How does AXA concretely translate this vision into its offers and services?

Saying that every age counts only makes sense if it is reflected in tangible actions. AXA is evolving its solutions to support longer, more diverse life paths, with more transitions. This means providing protection in different ways for:

  • Young adults, facing their first career choices, new digital risks, and issues such as mental health or financial insecurity;
  • Working people, who may change careers, become self‑employed, and juggle between professional and personal life;
  • Seniors, who want to remain autonomous, active and often play a central role for their loved ones.

Concretely, this translates into accessible prevention approaches for everyone, with the aim of helping people along several key dimensions. We support individuals in better understanding their health, acting early, and maintaining a good quality of life for as long as possible. Beyond health, we support major life transitions and intergenerational transfers by offering our customers savings solutions, protection for entrepreneurial projects, retirement planning and wealth transfer. This vision also applies to our employees through our global social protection framework, WeCare.

Is population ageing really a risk for social cohesion?

At AXA, we do not see ageing as a risk in itself, but as a major transformation that calls for new responses. If nothing is done, the bond between generations can weaken: isolation of certain people, misunderstandings, loss of common reference points.

But this same demographic transition can also strengthen solidarity: more generations live together, support each other and share knowledge. The issue is therefore not whether ageing is “good” or “bad” in itself, but how stakeholders like AXA support these changes so that they become a driver of cohesion rather than a factor of division.

What role does AXA play in combating isolation and strengthening social ties?

As an insurer, AXA acts on two levels. First, by offering protection and support solutions that reflect the reality of life paths: periods of vulnerability, transitions, changes in professional activity, loss of autonomy. This includes remote access to healthcare services, helplines and guidance tools, and specific support for caregivers and people in vulnerable situations.

Second, we encourage initiatives that rebuild and sustain social ties. By supporting people over the long term, we help limit isolation and make prevention a collective endeavour, shared across generations.