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August 16, 2016

AXA Singapore introduces online Live Doctor Consultations

AXA Singapore launched MyAXAHealth, an online health portal that provides customers with easy access to medical advice from certified Singapore based General Practitioners (GP) via live chat or “face-to-face” video call.

Once logged onto the MyAXAHealth portal with their account details, AXA customers can search or locate nearby medical clinics, hospitals or doctors, access to their personal health policy coverage benefits and AXA medical cards, as well as track their insurance claims details. Thanks to the embedded MyDoc mobile app, customers can also request for a live consultation with a doctor.

Andre Czanik

Chief Health Officer of AXA Singapore

Trust, expertise and reliability are at the core of Health insurance. This innovative service is a new milestone to deliver a better customer experience, and reinforce our role as a Health partner of our customers.

The AXA Assistance Medical Desk connects customers with a doctor based on their preferred chat option: messages or video calls. From there, users can have a diagnosis and medical advices and in case a specialist referral is required, the AXA Assistance Medical Desk can arrange an appointment within the AXA Specialist Panel.

Leo Costes

Chief Claims Officer of AXA Singapore

Our panel of experienced doctors can make an initial examination of the users and guide them on the next steps to take. Customers can skip the queues at hospitals and clinics, and get access to a trusted healthcare professional anytime and anywhere, right on their personal mobile devices.

Customers can also pick up their prescriptions directly at the nearest pharmacy.

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