Letizia D'Abbondanza Chief Customer Officer, AXA Italy
February 22, 2019

Italy: How to address customer needs in a changing healthcare context

The AXA Health Solutions team realized that Italy was facing urgent challenges and new opportunities in the healthcare market, due to the country’s ageing population, declining number of doctors and increasing wait times for medical appointments. Their challenge was to capitalize on the booming healthcare demand, while improving the quality and access of medical services for patients.
In the News
2 minutes
per 100,000 residents
a figure in continual decline
Average wait time
for Italy’s most common public specialist appointments
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