Since 1993, the Group's in-house opinion survey has given employees an opportunity to share their perceptions of AXA as an employer. It is a tool for all teams, at all levels of management, in all AXA Group entities. With a response rate around 80% each year, the results are considered to be an accurate measure of employee engagement. Through the form of an online survey, comprising group items and comments section, Scope offers AXA a detailed snapshot of the engagement of its employees.
Engagement has become a critical factor of organizational performance for companies across the globe. Indeed, Engagement has a direct impact on operational performance for the AXA Group: studies have proven that a high level of employee engagement reduces employee turnover, leads to increased levels of client satisfaction and retention, plays a positive role in achieving higher sales, and leads to greater organizational efficiency. In short, Engagement is a key driver of productivity, competitive advantage and client satisfaction.
One of the Group's Diversity & Inclusion priorities over the recent years was to create and launch a reference framework to build the foundation for an agile working culture with the aim to attract and retain diverse talent. Group D&I, Human Resources, Real Estate Management, Group IT and Operational Excellence collaborated on this project. The framework offers a range of good practices, from both internal and external sources and a toolkit to support entities in implementing flexible work arrangements. Various initiatives are in place across many AXA entities where promoting agile working environment is a priority. It resulted in an increase in employee trust, empowerment and satisfaction, while fostering productivity, quality and efficiency at work and yielding a reduced environmental footprint.
AXA US continues to show its commitment to Work- Life Effectiveness through its support of various benefits and opportunities such as telecommuting and flextime that enable employees to successfully manage their professional and personal lives.
AXA Belgium started the journey towards the New Way of Working program ("NWOW") and will, by 2017, have all employees in Agile Working environments. Meanwhile at AXA Winterthur in Switzerland leadership positions are announced as embracing a working time option of 80%. Here, members of senior leadership are already role-modeling this approach.
AXA is committed to provide and maintain a safe and healthy working environment for all employees and has formalized a Health and Safety (H&S) policy at Group level.
Health and safety conditions at all of AXA's sites are compliant with local regulations. As a financial services company, the Group's health and safety risks are relatively minimal, as illustrated by our indicators in this field. Figures on health and safety aspects can be found in the Group Social Data Report. Nevertheless, each local company carries out specific initiatives in line with the priorities set under its human resources policy.