In order to verify the configuration and compatibility of your computer and test the features we offer during our webcasts, we have developed a test page.
> Access
Supporting you during live events
If you experience issues with following the webcast, please check that your equipment is compatible with the technical requirements below and try to refresh your browser (F5 or CTRL + R).
If you still encounter an issue, please send us an email: support-axa@webstyle.fr. Our team is committed during the entire duration of live webcasts to answer and assist you promptly. Caution: apart from live webcasts, this mailbox is not read.
If the video is stuttering:
- you may be experiencing bandwidth issues. A minimum of 500kbps is required to play the video correctly. Please try selecting a lower definition within the player (see No.9 on the screen shot below), or try to get closer to your wifi access point for example.
- Other programs may be hoarding your system resources, please try to close all programs other than your browser.
- If you still have stuttering, please contact your IT support.
1. Technical requirements
a. Mobile and tablet
To follow our webcasts on mobile or tablet, you must have
- Chrome for Android: 4.0.4+, or
- Safari for iOS : iOS 8+, iPhone 4+ / iPad 1+
Please note iOS and Android phones will not display the slides, only tablets will.
b. Desktop
The interfaces are optimized for viewing with the following browsers:
IE9+ ; Firefox 35+ ; Chrome ; OSX 10.10 with Safari 8+
For maximum compatibility, please install the latest version of Flash on your desktop.
> Download
If you are experiencing difficulties obtaining the video player when viewing the webcast in Chrome, it is likely your browser is blocking Flash content. To authorise playback, please visit the following web page and follow the instructions. Step no1 should enable you to view the webcast without issues. Should this not solve the problem, please use another supported browser from the list.
You will also need a sound card. For a better experience, we recommend using headphones or powered speakers.
2. Features and instructions for use
In addition to other features, our webcast format allows you to control the direct feed. This means that you can connect after the presentation has already started and still opt to see the beginning, or watch only the portions you are interested in even if the webcast has not yet ended and continues to run.
The screen shot below presents the webcast interface. The principal zones are described below.
1. Video
When the page opens, the video automatically begins in the zone.
2. Slides
The slides that go with the presentation are also projected in this zone and synchronized with the video.
3. Biographies
This zone gives you the name and title of the speaker.
4. Play/Pause
5. Scroll bar
Use your mouse and the button to fast forward (replay only) or quickly return to an earlier part of the video. This feature is active even when you are viewing the webcast live, which allows you to move forwards and backwards at any time, to listen to a certain passage again or view the presentation from the start if you have missed the beginning. Use the Go live button to return to the live webcast.
6. Go live (live only)
When you have opted to rewind the presentation during a live webcast, this button brings you back to live.
7. Volume control
Use your mouse and the button to adjust the sound up or down.
8. Enlarge the video
By clicking on the icon, you can open the video to a full-screen display. To return to the full interface, click on this icon again or press the Escape key on your keyboard.
9. Information on speed
10. Slide and video
You can choose between three options: slide and video, slide only, video only.
11. Twitter (live only)
Using this tab, you can follow the live tweet from @AXA.
12. Ask your question (live only)
You can ask the speakers direct questions after you have identified yourself. Priority will be given to the questions in the room ; then questions received via the webcast will be read.
13. Documents
Using this tab, you can download the pdf version of the presentation.
14. Thumbnail access (deferred only)
By clicking on this tab, you can view the slide miniature set for the entire presentation. The current slide has a colored frame around it.
The arrows on the right and the left allow you to scroll through the miniatures. Clicking on a particular miniature allows you to access the portion of the presentation that corresponds to it.
15. Chapter access (replay only)
Clicking on this tab allows you to view the outline of the presentation. The portion currently running is in color.
You can select the portion of the presentation you want to see by clicking on the appropriate chapter of the outline.