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Corporate Responsibility

Customers and products

Responsibility in customer relations and in our products.

AXA promotes responsible customer relations through clear and transparent communication and marketing of our products, and by managing the claims process responsibly. We offer insurance, savings and investment products and services which also encourage and reward environmentally responsible behaviors, as well as help reduce social exclusion.

Treating customers fairly

For an insurer, respect for the client includes the quality of transparent and accurate information provided, as well as a duty to provide sound advice and guarantee confidentiality at all times, fair treatment for all, and honest advertising messages.

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The property-casualty insurance business

The property-casualty business includes the insurance of personal property (cars, homes) and liability (personal or professional). It covers a broad range of products and services designed for our individual and business clients.

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AXA Emerging Customers: Business with social impact

Ensuring emerging customers around the world gain access to protection for their families, businesses and communities.

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Life insurance and savings

Set against the aging of the population in developed countries, growth today without endangering the resources available to future generations involves among other things the sustainable financing of pensions.

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Asset management business

The asset management business involves investing and managing assets for the Group's insurance companies and their clients, as well as for third parties, both retail and institutional clients.

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