As a financial services company, many of our impacts on society are linked not to our own "production" processes, but to our choice of suppliers, from purchasing paper to contracting service providers for insurance claims. In making these choices, we integrate social and environmental criteria in the selection and management of our suppliers.
AXA is a major purchaser of products and services for its internal operations and the services provided to its clients. The significant volume of purchases (€10 billion in 2013) opens an additional area, where the Group is able to promote Corporate Responsibility (CR).
AXA's Responsible Procurement strategy is divided into three pillars:
AXA's targets by 2015 are twofold:
As an international and decentralized organization, AXA has chosen to give local entities the tools to develop their practices at their own pace, with the objective to reach a common level of maturity.
Therefore, a "Maturity Model" has been developed at Group level to give entities keys to position themselves by levels of maturity on different topics -including CR in procurement- and then to challenge themselves by choosing higher levels to reach by 2015. Assisting the Group to reach the above "AXA ambition 2015" targets is the basic requirement defined at level one "Establishing" of the Maturity Model. Four levels come after: "Developing", "Defined", "Managed" and "Sophisticated".
A "CR champion" has been named in each entity in order to relay the information between Group Procurement and local procurement. This contact regularly receives guidelines and support from the Group, and provides feedback and KPIs in return.