"Corporate Responsibility" is the contribution of businesses to sustainable economic development and to the interests of society by taking responsibility for the direct and indirect impact of their activities on various stakeholders, including: customers, suppliers, employees, shareholders, communities and the environment. The "responsible corporation" lies at the crossroads between social development, respect for the environment and economic performance.
With the twin concepts of sustainable development and Corporate Responsibility, society recognizes the essential role of businesses in its own development and expects this economic enabler to be leveraged today for the benefit of future generations as well.
AXA's strategy is to place Corporate Responsibility both at the heart of its business as well as its day to day interactions with its stakeholders. It is through adopting a responsible behaviour, as well as through sustainability added-value products and services, that the Group is able to most effectively participate in social, environmental and economic progress.
Given the AXA Group’s newly defined purpose to empower people to live better lives, delivering on sustainability and responsibility issues is even more critical. AXA has defined a 5 year sustainability plan to deliver true impact in terms of better lives.
Three global transformation programs will help AXA partner in innovative ways and co-create with civil society in the realms of strategy, product, and service development. This internal transformation will be accompanied by concrete external commitments to partner for better lives by positively impacting 3 areas: the environment, society at large, and the individual lives of our customers.
Each pillar of our Better Lives plan is supported through a dedicated partnership with a civil society actor:
We believe that only by working together in partnership with society can we help to build better lives.
AXA's definition of materiality is adapted from the International Integrated Reporting Council's 2013 definition: a matter is material if it is deemed by AXA's management of such relevance and importance that it could substantively influence the company's ability to create value over the short, medium and long term (hence its valuation), as analyzed by external analysts. The assessment of materiality includes inputs by the company's stakeholders as well as long-term global challenges such as environmental, social and governance issues.
AXA strives to be a responsible employer, placing employee engagement at the heart of its business strategy. Achieving this means creating a workplace built on AXA's Values that fosters diversity and equal opportunities for all, promotes employee participation, encourages professional development, and supports employee well-being. To find out more: Employees.
AXA promotes responsible customer relations through clear and transparent communication and marketing of our products, and by managing the claims process responsibly. We offer insurance, savings and investment products and services which also encourage and reward environmentally responsible behaviors, as well as help reduce social exclusion. To find out more: Customers and products.
AXA's responsibility towards our shareholders includes ensuring the long-term viability of the company through sound and transparent corporate governance and a culture of business ethics, supported by AXA's Standards and Code of Ethics. Acknowledging the impact our business has on society at large, we also strive to integrate social and environmental issues into our governance, risk management processes, and investment strategy. To find out more: ESG Integration.
As a financial services company, many of our impacts on society are linked not to our own "production" processes, but to our choice of suppliers, from purchasing paper to contracting service providers for insurance claims. In making these choices, we integrate social and environmental criteria in the selection and management of our suppliers. To find out more: Suppliers.
AXA is committed to reducing its direct impact on the environment by actively managing our waste, emissions, and our consumption of natural resources. We are also aware of the role we can play in promoting environmental awareness amongst our stakeholders, contributing to improve the understanding of global environmental risks, and committing to support the fight against climate change and other environmental protection efforts. To find out more: Environment.
As a responsible corporate citizen, AXA strives to play a positive role in society, by building a culture that promotes employee volunteering, and through corporate giving to support the communities in which we operate. We are also committed to sharing our business expertise by helping to build better understanding of the risks faced by individuals and society at large. To find out more: Community.