“A real eye-opener!” That’s how Fleur Lecarpentier described the “Data Science for AXA” training course she did in January 2015. Yet data was nothing new to her... After training in computer science and applied mathematics, she joined AXA’s Direct Insurance department in 2001. She was initially responsible for software development and then gradually moved on to data analysis. In AXA France’s CRM department, she analyzed statistics to gain better insight into customer needs. In 2011, she joined the motor actuarial department and honed her skills in risk pricing – “the insurance reactor core.”
Even so, says Fleur, “the data science training opened my eyes to the truly amazing array of possibilities that new technologies can offer. With a very tangible, quick opportunity to dramatically improve the way we work, our technical capability and our performance, for the benefit of our customers.” Immediately afterwards, she suggested setting up a data-science-driven acceleration unit for actuaries in the Property & Casualty underwriting department.
Today, Fleur heads a team of six data scientists in the Transformation Department of the Property & Casualty business. Their role is to exploit our technical expertise in business and data management to help resolve key issues for our entities. “We have a very strong business slant. Our main driver has to be value creation, in all the areas we deal with. And this value creation will be exponential if we can harness the capability of the sharing communities.”
What Fleur likes most about her new job is the opportunity to meet customers’ new expectations. “It’s one of our main drivers. Through data science, we can create solutions that are of real value to our customers and that’s a very strong source of mutual satisfaction.” Fleur also mentions the sharing culture inherent in the data science world: “The culture initially developed among IT teams, “geeks” who couldn’t conceive of staying in their own little corner and developing a non-generic code or a program that can’t evolve. It’s a fundamentally collaborative and open source culture, which we must now spread and instill throughout the entire Group in line with our One AXA value. And I believe this will be key to our successful transformation.”