Digital Operations Strategy Manager

Location NY, United States
Experience level Experienced Hire
Job details sector Marketing including Branding & Offer Development
Apply before Date not available

The Lead Manager of Digital Operations will assist in making myAXA, AXA's online portal for account management, a premier resource for clients to manage their AXA products and services.  The Lead Manager of Digital Operations will dedicate their time to supporting the myAXA site and mobile application.  S/he will offer insight, support and quality control for myAXA services including eDelivery, User Acceptance Testing of releases, Level 3 User Support, and defect reporting and troubleshooting.  S/he will be the point person for answering day-to-day questions, working directly with internal teammates, advisors/brokers, and clients to resolve issues.


Passion for digital marketing, technology, and improving the customer experience.  Preferred - at least 8-10 years' experience in digital marketing, digital product ownership, and/or web site support.  Bachelor's degree in business marketing, information systems or related field.  Solid knowledge of website analytic tools (for example:  Google Analytics), insurance/investment products, and needs of Financial Advisors.  Must have attention to detail, a positive attitude and proven rapport with colleagues.  Works well under pressure and deadlines.  Is a logical, work-oriented and be an analytical thinker.


Job Responsibilities:
• Partner/communicate with business lines with troubleshooting issues and acting a SME for myAXA to support their client's needs
• Act as product owner in Agile with the eDelivery IT team for delivery of features, upgrades, enhancements etc.
• Responsible for partnering with Information Security, Fraud, Compliance etc. to ensure site is consistent with standards
• Ensure completion of all required myAXA compliance responsibilities
• Responsible for User Acceptance Testing of monthly releases
• Provide direction to IT team to resolve issues and improve customer experience
• Provide additional support issue resolution and defect remediation
• Stay up-to-date on digital marketing trends and help identify future myAXA enhancements
• Proof/edit myAXA content
• Understand how our team meets clients' and our business needs.  Help manage priorities, tasks and projects to meet those needs; identify and implement best practices
 



Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
 
In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

We have been providing stability and reliability to our clients since 1859 to help them live their lives with confidence, to give them peace of mind, and enable them to realize their dreams for their loved ones and their legacy.
 
As an employer AXA is committed to creating an environment where everyone feels completely comfortable bringing their true selves to work every day. AXA US has been recognized and certified as a great place to work by the Great Place to Work Institute.
 
We provide our employees opportunities to move within our organization so they can grow their career and skills without ever having to leave AXA.  Almost 40% of our open jobs are filled with current employees.


NOTE: AXA participates in the E-Verify program.
 
In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.

AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.