Life New Business Customer Leader (Lead Manager)

Location NC, United States
Experience level Experienced Hire
Job details sector Life & Savings Insurance
Apply before Date not available

Customer Facing Leader for the Life New Business Team. Responsible for effective and consistent communications with advisors through phone calls and email updates. Support problem solving and process improvements to reduce Advisor effort.
• Lead the Relationship Case Management Team with a focus on delivering consistent experience, improving workflows, and coaching leaders.
• Focus on agent and client experience when making decisions.
• Monitors department performance against planned objectives in the areas of compliance, quality assurance, agent feedback, and productivity. Report on results. Analyzes data and make recommendations for change in strategy as necessary.
• Use the performance evaluation processes to ensure employees understand the expectations, receive regular feedback and coaching, and are appropriately rewarded and developed. Deals decisively with performance and/or conduct issues using the performance management process across the organization. Conducts bi-annual performance review of staff and manages performance.
• Other duties as assigned



• Good understanding of Insurance Operations
• Demonstrated ability to effectively manage a large group of production employees to achieve desired business outcomes.
• Excellent interpersonal, communication, organization and management skills as normally obtained through a Bachelor's degree or equivalent experience and 5 to 10 or more years of experience, some of which must be in a supervisory or management capacity.
• Ability to assess and optimize operations

 

Other information
NOTE: AXA participates in the E-Verify program.

In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.

AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.



Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
 
In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

We have been providing stability and reliability to our clients since 1859 to help them live their lives with confidence, to give them peace of mind, and enable them to realize their dreams for their loved ones and their legacy.


NOTE: AXA participates in the E-Verify program.

 

In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.

 

AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.