AXA’s Emerging Customer team is composed of members at both the Group and Regional (Asia and Mediterranean & Latin America regions) levels. It is in charge of driving the definition and execution of AXA’s micro-insurance strategy, which aims at protecting lower income populations who are progressing economically towards becoming tomorrow’s emerging middle class across high-growth markets. The Emerging Customer team also supports local entities in the roll-out of their micro-insurance operations mainly through partnership-building, solution design/ product development, operation optimisation and the integration of MicroEnsure - indeed this business model leverages the expertise of MicroEnsure, the micro-insurance specialist player in which AXA has taken an equity stake (46%). End client priorities are central to the Emerging Customer team: we anticipate changing social and individual needs and tailor our products and services accordingly. In particualr, we aim to meet these needs by developing innovative solutions, be it in terms of product design, CRM/KYC, distribution, claims management and settlement, that amongst other things leverage cutting-edge technologies. Primary mission We are recruiting a microinsurance senior expert, responsible for carrying the voice of the customer across all relevant programs launched in this initiative. In particular, this includes conceiving and guiding the development and principles of the emerging customer user experience, including digital interfaces (web, app, social networks, mobile), but also finding the equilibrium between high and low touch client points and finetuning the target operating model. Main activities Bring microinsurance expertise into AXA’s Emerging Customer business initiative Bring senior experience in setting up microinsurance programs, from product design & development to operational set-up across countries Lead the formalization of the Emerging Customer product portfolio, including technical note development with the help of the local technical teams and MicroEnsure, as well as with potential reinsurance partners Identify pain points within AXA’s existing Emerging Customer offer (products, processes), documenting them together with local contacts and MicroEnsure Develop a maturity assessment framework that enables a progressive improvement of AXA’s Emerging Customer portfolio to a truly customer centric offer (as opposed to business line-driven) Lead AXA’s thought leadership on the Emerging Customers space within the microinsurance community Contribute to generating advocacy and relevant communication material to increase AXA’s visibility within the microinsurance space Be aware of market movements and new models targeting emerging customers through articles, showrooms, industry events, direct meetings with vendors and potential partners Develop relevant top management reporting materials
Professional and technical skills Minimum Bachelor’s degree in relevant field, Masters preferred Proven specialized experience of more than 10 years working within the Micro Insurance space with a particular focus on both product development and program implementation, reflected in the successful launching of concrete initiatives Recognized thought leadership within the microinsurance community, notably advocating for a private sector approach to financial inclusion (insurance companies, non-governmental organizations, think tanks, international development agencies/multilaterals) A strong network of either experts in the field, distribution partners, or tech developpers, amongst others Formal education or experience in quantitative research, qualitative research, human-centered design, mobile, technology, and/or big data related to low-income customers is a real plus Analytical skills / Ability to evolve in a complex and diverse technical environment Having extensively either traveled or lived in high-growth markets Fluent in English - both written and spoken; French: oral is a very strong plus, written French a plus; a third language is a plus. Interpersonal skills Customer-oriented Result-focused Capacity to navigate complex negotiations with several internal and external stakeholders, and to adapt speech according to interlocutor’s seniority Able to work in an international environment, and relate with people from different cultural and professional backgrounds Solid oral and written communication skills A strong team player able to work autonomously, with a capacity to take resullt-oriented initiatives
Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.
The headquarters of the AXA Group, based in Paris 8th, brings together the Group's corporate activities. It coordinates the various entities with the Group's strategy, and is responsible for managing international projects. The headquarters has approximately 800 employees and is distinguished by its strong international culture (39 nationalities).