Lead Manager - Policy Services

Location NEW YORK, United States
Experience level Experienced Hire
Job details sector Life & Savings Insurance
Apply before Date not available

Responsible for independently leading one or  more teams of employees.  Independently coaches and develops staff, delivers performance appraisals and feedback. Provides input regarding departmental budgets and resource levels.  Designs and implements procedures for process improvements. Responsible for ensuring that the Disbursement, Death Claim, Special Processing, 403(b) desk teams are fully engaged with AXA's Customer experience.  Process various servicingfunctions for Inforce policies; Responsible for the approval of death and life claim payments on life insurance policies.  Achieve and maintain high level of Advisor and Customer satisfaction scores by providing and meeting the goals set by AXA Group.  Continue to drive the Conservation Unit initiatives including proactively conserving assets from policies in danger of lapsing or being replaced; assist in the increase of premium campaigns (SOA's, Call outs); provide support for Salaried Enrollment opportunities; Assist in projects / initiatives in relation to AXA's customers and advisors.   Ability to design plans and processes that ensure consistent delivery of quality results.  This role will work in close partnership with AXA's Leadership Team.  

Thorough knowledge of product features and transaction processing. Proven leadership skills; demonstrate ability to lead and motivate others to achieve results.  Encourage and engage the team to solve problems in a collaborative manner.    Strong decision making skills.  Strong conflict resolution and negotiation skills.  Strong focus on customer and the ability to put in place quality processes for AXA's customers.   Exceptional interpersonal skills and ability to interact with all levels of the organization.   Must be flexibility and able to lead and manage projects and priorities.   Ability to identify, resolve and follow up on issues.  Strong interpersonal, decision making and problem solving skills.  

NOTE: AXA participates in the E-Verify program.

 In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.


AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

AXA is a leading financial protection company, committed to fostering and maintaining a diverse, multicultural and inclusive environment, and one of the nation’s premier providers of life insurance and annuity products. The organization was established in 1859 and we are committed now more than ever to helping clients meet financial goals in all stages of their lives. One of the hallmarks of our proud heritage is providing world-class customer service.

We're always looking for smart and talented people to help us develop new and innovative ways to expand our product portfolio, reach new customers and serve well the clients already a part of the AXA family.