Senior Director-Life Operations

Location NORTH CAROLINA, United States
Experience level Experienced Hire
Job details sector Life & Savings Insurance
Apply before Date not available

Overall Responsibility

  • Responsible for the overall management of Life Operations team
  • Directs the business activities, both tactical and strategic, for the Life Insurance Operations teams
  • Manages directors of business units and ensures business goals and objectives are defined, measured and achieved
  • Supports the organization's strategic alliances, negotiating vendor relationships and managing internal partnerships with IT, HR, Finance, Legal and Risk team
  • Must keep apprised of various business issues or problems as they surface, i.e. new tax regulations, product development, market fluctuations and media commentary on investment issues
  • Establishes and maintains appropriate procedures and controls to ensure accuracy, efficiency, productivity and regulatory integrity are maintained for all work performed within the life insurance operations area
  • Serves as the Registered Principal for Life Operations as regulated by FINRA
  • Responsible for high degree of decision making, accountability, and authority to approve adjustments to client, participant and AXA Equitable records
  • Directs functions, staff and systems necessary to provide pre/post sale administration and client service
  • Reports to Executive Committee on operating performance, results and goals

 Size & Scope of Area (function supervised/number of employees)

  • Direct Reports – 4-6
  • Life Operations Team - Approx. 250 FTEs, Charlotte, NC
  • Remote staff at AXA Business Partners (ABS) – Approx. 250 FTEs, 2 locations - Bangalore and Pune

 Budgetary Responsibility

  • Manage operations budgets to ensure financial solvency of the business.
  • Participate in Claims/Mortality controls through robust Claims handling and tracking.
  • Direct Budget - $40mm

  • Master’s degree in Business Administration, Finance or similar discipline
  • FINRA Series 6 and 26 (or completed within 6 months of start date)
  • 10-15 years in a Financial Services environment, including Life Insurance Operations experience
  • Ability to set strategic vision and direction as derived from the overall strategy of the organization
  • Must have a strong Financial Service/Insurance operational acumen
  • Ability to collaborate with senior leadership to develop and implement plans for the operational infrastructure of systems, processes and talent
  • Ability to maintain and cultivate strong field and carrier relationships to enhance AXA’s position in the insurance marketplace
  • Demonstrated leadership and supervisory experience

NOTE: AXA participates in the E-Verify program.
In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.
AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

AXA is a leading financial protection company, committed to fostering and maintaining a diverse, multicultural and inclusive environment, and one of the nation’s premier providers of life insurance and annuity products. The organization was established in 1859 and we are committed now more than ever to helping clients meet financial goals in all stages of their lives. One of the hallmarks of our proud heritage is providing world-class customer service.

We're always looking for smart and talented people to help us develop new and innovative ways to expand our product portfolio, reach new customers and serve well the clients already a part of the AXA family.