Acts as a “case manager” for claim process serving as a point of contact from claim inception to end. Interacts by phone with the beneficiary, their representative or the financial professional and provides comprehensive information regarding requirements needed to facilitate payment of the claim. Some processing may be assigned.
Knowledge of product features and transaction processing. Ability to handle all calls with tact and poise while conveying a sense of empathy and urgency. Ability to answer routine inquiries and requests and with experience, to research and answer more complex issues. Strong interpersonal decision making and problem solving skills.
AXA is a leading financial protection company, committed to fostering and maintaining a diverse, multicultural and inclusive environment, and one of the nation’s premier providers of life insurance and annuity products. The organization was established in 1859 and we are committed now more than ever to helping clients meet financial goals in all stages of their lives. One of the hallmarks of our proud heritage is providing world-class customer service.
We're always looking for smart and talented people to help us develop new and innovative ways to expand our product portfolio, reach new customers and serve well the clients already a part of the AXA family.