Senior Associate, Collections

Location NEW YORK, United States
Experience level Experienced Hire
Job details sector Life & Savings Insurance
Apply before Date not available
Ability to work harmoniously in a team environment
Strong analytical and problem solving abilities
Knowledge of company products, services, and IRS Regulations
Outstanding Customer Service/Phone experience 
Ability to handle multiple processes and prioritize workload (highly organized and detail oriented)
Excellent communication skills, both written and verbal
College graduate or equivalent  work experience

This position is responsible for contribution processing, which includes the data entry of transactions into the Collection and Reconciliation System (CARS), and comparing customer and third party checks to source documents for completeness and accuracy, as well as special handling sensitive plans.  The individual in this position may also be responsible for contributions made by other methods, such as systematic transactions, ACH debits, wires, and internet.  Also included in these processes are various reconciliations, electronic file formatting/processing, local check deposits and monitoring, review of suspense items and error reports.  With experience, this position also includes performing research and analysis, adjustments and initiating refunds.  The individual in this position will have daily telephone and written communication with individuals at all levels, including clients and their advisors, AXA Financial Professionals, external vendors and internal clients.  

NOTE: AXA Equitable participates in the E-Verify program.

In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.

AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

AXA Equitable is a leading financial protection company, committed to fostering and maintaining a diverse, multicultural and inclusive environment, and one of the nation’s premier providers of life insurance and annuity products. The organization was established in 1859 and we are committed now more than ever to helping clients meet financial goals in all stages of their lives. One of the hallmarks of our proud heritage is providing world-class customer service.

We're always looking for smart and talented people to help us develop new and innovative ways to expand our product portfolio, reach new customers and serve well the clients already a part of the AXA Equitable family.