Oversee and addresses the complex service issues. Manages with moderate financial/service responsibilities. Provides input regarding departmental budgets and resource levels. Has cross departmental focus and responsibilities.
Thorough knowledge of product features and transaction processing. Handles escalated issues and provides guidance and training to Retirement Plan Account Managers.
Responsibility for the management of Retirement Plan Account Managers within the 401(k) Customer Contact Center. Mentor and develop direct reports, providing coaching for their professional growth, and their ability to function as a team. Participate and lead intra and cross site initiatives for delivering the most efficient and affective customer service including interactions with the back office vendor. Direct oversight and responsibility of Customer Contact Center for the Employer Sponsored Service Center in compliance with IRS, DOL, FINRA, SEC, and state regulations for group variable annuity. Oversee and coach Retirement Plan Account Managers with complex service issues and successful client relationship management. Responsible for oversight and development of reporting for all Call Center metrics. Cultivate relationships with retail and 3rd party distribution partners to support division objectives. Attend conventions and meetings as required. Develop and maintain relationships with outside vendors and Retirement Savings Executive Management as required.
10+ years within the Financial Services industry.
Proven leadership skills, demonstrates the ability to lead and motivate others to achieve results.
Strong decision making skills and strong conflict resolution and negotiation skills.
Exceptional oral and written communication skills.
Superior customer service attitude and skills.
Strong organizational and planning skills.
Strong analytical and problem solving skills.
Works effectively, both individually and as a team member.
401(k) experience highly desired.
NOTE: AXA participates in the E-Verify program.
In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.
AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.
AXA is a leading financial protection company, committed to fostering and maintaining a diverse, multicultural and inclusive environment, and one of the nation’s premier providers of life insurance and annuity products. The organization was established in 1859 and we are committed now more than ever to helping clients meet financial goals in all stages of their lives. One of the hallmarks of our proud heritage is providing world-class customer service.
We're always looking for smart and talented people to help us develop new and innovative ways to expand our product portfolio, reach new customers and serve well the clients already a part of the AXA family.