Sr. Associate - Client Relations

Location NEW JERSEY, United States
Experience level Experienced Hire
Job details sector Life & Savings Insurance
Apply before Permanent offer

As an Inforce Processor the candidate will be responsible for processing a wide range of complex transactions, both financial & non-financial, at the direction of our Resolution & Systems Team. With guidance, the candidate will be expected to learn and understand the product designs and features offered.  Support all business areas with product/policy maintenance and implementing remediation plans using multiple systems, including but not limited to; Windows, Xcel, product specific updating systems (VTG/WMA), internet/intranet, image and workflow system(AWD.)  Requires adherence to established service levels with regards to timeliness of processing and quality of work.


Qualified individual must have the ability to multi-task and be able to navigate multiple administrative systems.

Strong organization and time-management skills; ability to demonstrate flexibility in a fast-paced environment of changing priorities/demanding circumstances.

Strong technical aptitude and customer service acumen.

Proven analytical and innovative problem solving skills.

 Ability to research and effectively utilize available knowledge/ product resources to correctly process transactions.

Demonstrated ownership/accountability and strong results-orientation.

Must be able to learn, retain, and follow a large amount of detailed instructions within a short period of time.

Reliable; ability to meet attendance and punctuality standards.

Strong work ethic, demonstrates commitment, dedication, highly engaged and involved in the job.

 Proactive self-starter; proven ability to work independently as well as collaborate with the team. 


Insurance or Financial Background Preferred.

NOTE: AXA participates in the E-Verify program.
In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.
AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

AXA is a leading financial protection company, committed to fostering and maintaining a diverse, multicultural and inclusive environment, and one of the nation’s premier providers of life insurance and annuity products. The organization was established in 1859 and we are committed now more than ever to helping clients meet financial goals in all stages of their lives. One of the hallmarks of our proud heritage is providing world-class customer service.

We're always looking for smart and talented people to help us develop new and innovative ways to expand our product portfolio, reach new customers and serve well the clients already a part of the AXA family.