First Line Manager - Inforce Policy Service

Location North Carolina, United States
Experience level Experienced Hire
Job details sector Life & Savings Insurance
Apply before Permanent offer

As a first line manager with the direct support of a senior director , is responsible for leading one or more teams of employees who interact with clients in administering a wide range of non-financial transactions. With guidance, coaches and develops staff, delivers performance appraisals and feedback. Designs and implements procedures for process improvements. Specific responsibilities include:  Coach and develop direct reports on communication/interaction with co-workers, field partners, or end client. Utilizing coaching and mentoring methodoly as needed, leader will conduct 1:1 sessions on a regular basis to determine best steps to improve performance in order to meet their goals.  Also responsible for promotions/salary actions, recruiting/ hiring and terminations. Manage overtime, headcount and recognition budgets for assigned area. Requires adherance to established service levels with regards to timeliness of processing and quality of work.  Manages staff currently assigned to several closed blocks of policies.  


• 1-3 years experience desired


• Proven leadership skills; demonstrated ability to lead and motivate others to achieve results 
• Demonstrated ownership/accountability and strong results-orientation; ability to lead through change, displaying professionalism at all times
• Proactive self-starter; proven ability to work independently with minimal supervision/direction
• Excellent verbal, and written communication skills; demonstrated understanding/patience and the ability to deliver constructive feedback in a diplomatic, tactful, sensitive and professional manner
• Excellent interpersonal skills, conflict management, coaching  and employee engagement
• Strong teamwork/collaboration and group facilitation skills
• Strong customer service acumen
• Strong organization and time-management skills; ability to effectively manage multiple tasks/priorities and demonstrate flexibility in a fast-paced environment of changing priorities/demanding circumstances
• Proven analytical and innovative problem solving skills

NOTE: AXA participates in the E-Verify program.
In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.
AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

AXA is a leading financial protection company, committed to fostering and maintaining a diverse, multicultural and inclusive environment, and one of the nation’s premier providers of life insurance and annuity products. The organization was established in 1859 and we are committed now more than ever to helping clients meet financial goals in all stages of their lives. One of the hallmarks of our proud heritage is providing world-class customer service.

We're always looking for smart and talented people to help us develop new and innovative ways to expand our product portfolio, reach new customers and serve well the clients already a part of the AXA family.