As a first line manager with the direct support of a senior director , is responsible for leading one or more teams of employees who interact with clients in administering a wide range of non-financial transactions. With guidance, coaches and develops staff, delivers performance appraisals and feedback. Designs and implements procedures for process improvements. Specific responsibilities include: Coach and develop direct reports on communication/interaction with co-workers, field partners, or end client. Utilizing coaching and mentoring methodoly as needed, leader will conduct 1:1 sessions on a regular basis to determine best steps to improve performance in order to meet their goals. Also responsible for promotions/salary actions, recruiting/ hiring and terminations. Manage overtime, headcount and recognition budgets for assigned area. Requires adherance to established service levels with regards to timeliness of processing and quality of work. Manages staff currently assigned to several closed blocks of policies.
AXA is a leading financial protection company, committed to fostering and maintaining a diverse, multicultural and inclusive environment, and one of the nation’s premier providers of life insurance and annuity products. The organization was established in 1859 and we are committed now more than ever to helping clients meet financial goals in all stages of their lives. One of the hallmarks of our proud heritage is providing world-class customer service.
We're always looking for smart and talented people to help us develop new and innovative ways to expand our product portfolio, reach new customers and serve well the clients already a part of the AXA family.