AXA ART is looking for a IT Systems Administrator

Location Nordrhein-Westfalen, Germany
Experience level Early Careers
Job details sector Operations
Apply before Permanent offer

If you are looking for a great challenge with international exposure, and possess the skills and knowledge required, you are welcome to apply for these roles by email to

  • Fluent in English
  • IT related qualifications would be useful
  • Experience or strong knowledge in Microsoft products
  • Experience or strong knowledge in Citrix
  • Experience in managing & configuring IT local devices (workstations, laptops, thin client, tablets, phone, printers, routers, network, LAN) is essential
  • Good communication (written and verbal), analytical and organisational skills
  • Proactive, flexible and ability to work under pressure

You are part of a worldwide Operations/ Process Management (OPM) and IT team, and in that context your missions are split between local and international focus.

In that context, your mission is to:

  • Perform first line support for IT systems in the UK office
  • Participate in AXA ART Group IT initiatives and perform tasks for the Global IT team

Within the Operations / Process Management & IT Team, your main responsibilities will be:

Information Technology:

  • Support all (local) IT systems including telephone system, mobile devices, printers, local IBM servers, etc.
  • Provide first line support for the Group Infrastructure in respect of user accounts/permissions, logging calls on the Service Desk, remote access into the infrastructure
  • Coordinate local activity on Group Infrastructure initiatives
  • Provide first line support for the main Policy/Claims/Accounting system by logging calls on the Service Desk and working with the Global Infrastructure Team
  • Work with 3rd parties to support and develop the local infrastructure
  • Undertake IT procurement and set up of new local hardware i.e. PCs and mobile devices
  • Prepare technical documentation
  • Run local reports 

Training and Support:

  • Assists users with queries on MS office, how to access the Group Infrastructure both locally and remotely
  • Prepare training documentation on any changes to the Group infrastructure 

Business Continuity Planning – BCM (Local and Global):

  • Participate in the local and Group BCM testing

Group Infrastructure:

  • Participate in Group IT initiatives and projects
  • Participate in the implementation of new servers, IT Tools, policies and network changes
  • Act as the backup contact point for the IT outsourced service

Facilities Management (Local):

  • Assist with facilities management

Proportion of Local to Global work is approximately 60/40. There will be an element of out of work hours required involving some evenings and weekends.

International reach, unrivalled competence, and a high quality network of expert partners distinguish AXA ART, the leading art specialist insurer in the world, from its generalist property insurance competitors. Over the past 50 years and well into the future, AXA ART has and will continue to redefine the manner in which it serves and services its museum, gallery, collector, and HNWI artist clients across the Americas, Asia and Europe, with a sincere consideration of the way valuable objects are insured and cultural patrimony is protected.  Headquartered in Cologne, AXA ART conducts business in more than 20 countries in Europe, The Americas and Asia.  For more information visit:


AXA ART is looking for a

IT Systems Administrator

Based in London – unlimited contract


One of our key ambitions is to become in private lines a multi-line market leader on the (U)HNWI customers segment, while being the global market leader in art insurance.