AXA ART is looking for a Business Analyst (based in London)

Location Nordrhein-Westfalen, Germany
Experience level Experienced Hire
Job details sector Information Technology
Apply before Date not available

If you are looking for a great challenge with international exposure, and possess the skills and knowledge required, you are welcome to apply for these roles by email to

  • Fluent in English
  • Educated to degree level 
  • IT or insurance related qualifications would be useful
  • Some years of process management experience in insurance and/or IT
  • Experience in SQL and developing SQL queries
  • Experience in VBA/Excel Macros
  • Experience in MS Windows and setting up PCs
  • Basic knowledge of software development approaches and IT architecture
  • Good communication (written and verbal), analytical and organisational skills
  • Proactive, flexible and ability to work under pressure
  • Willingness to work on both development and infrastructure

You are part of a worldwide Operations/ Process Management (OPM) and IT team, and in that context your missions are split between local and international focus.

In that context, your mission is to:

  •  Assist the Head of OPM-IT in day-to-day business in the region
  • Assume key activities carried out by the Head of Operations / Process Management in the context of operating and improving the systems that create and delivers the company’s products and services


Within the Operations / Process Management & IT Team, you main responsibilities will be to:

Business Process Management:

  • Maintain the efficiency of all business related workflows
  • Support in the measurement of processes and maintaining the quality and optimization of processes

Policy Processing Function:

  • Support the policy processing function to meet SLA targets and avoid backlogs
  • Maintain the security and confidentiality of all data

Business Analysis/System Development:

  • Support the business in defining requirements
  • Manage the full development life cycle
  • Develop and maintain reports

Information Technology (IT) Software and Technical Environment:

  • Full understanding of all relevant IT systems and tools used by the Company
  • Support all (local) IT systems including the telephone system, mobile devices etc.
  • Provide first line support for the main Policy/Claims/Accounting System
  • Provide first line support for the global infrastructure in respect of user accounts/permissions, logging calls on the Help Desk
  • Undertake IT procurement and set up of new local hardware i.e. PCs and mobile devices

 Business Continuity Planning (BCM):

  • Support the local BCM process

International reach, unrivalled competence, and a high quality network of expert partners distinguish AXA ART, the leading art specialist insurer in the world, from its generalist property insurance competitors. Over the past 50 years and well into the future, AXA ART has and will continue to redefine the manner in which it serves and services its museum, gallery, collector, and HNWI artist clients across the Americas, Asia and Europe, with a sincere consideration of the way valuable objects are insured and cultural patrimony is protected.  Headquartered in Cologne, AXA ART conducts business in more than 20 countries in Europe, The Americas and Asia.  For more information visit:


AXA ART is looking for a

Business Analyst

Based in London – unlimited contract


One of our key ambitions is to become in private lines a multi-line market leader on the (U)HNWI customers segment, while being the global market leader in art insurance.