Big Data - Service Manager

Location France, France
Experience level Experienced Hire
Job details sector Information Technology
Apply before Permanent offer




Please contact Fanny DECHAMBRE -







  • Strong experience in IT Service chain and incident, problem and change processes
  • Practical and structured understanding of ITIL Service Delivery processes
  • Hands on experience in IT Operations environment and in project management
  • Understanding of Insurance business needs and dependencies with infrastructure is a plus
  • Experience in Big Data environment is a plus


Non technical:


  • English proficiency
  • To be creative and innovation-minded
  • Analyze and problem solving skills
  • Work with minimal direct guidance, self-motivated and proactive
  • To work in a collaborative model, side by side with the business
  • Good communication skills





  • Be responsible for the quality of service, for AXA Technology Services Big Data global scope
  • Be the preferred point of contact for the DIL service management team
  • Design, implement and maintain service management organization, processes, tools, standards and documents
  • Design and implement the Service Continuity Management processes
  • Negotiate, conclude, monitor service level agreements (SLAs ) with key stakeholders
  • Create, introduce  and maintain the service catalog for AXA Technology Services Big Data scope
  • Perform service management audits and create management reports
  • Perform availability, performance reviews and trend analysis
  • Contribute actively to Big Data service management community



AXA Technology Services was created on January 1, 2002. It is a fully-owned AXA Group subsidiary, providing Group companies with infrastructure management services.

AXA Technology Services operates from 16 locations across the world and employs more than 3,500 people in activities such as Network, Workplace, Distributed Systems, Mainframe, Cloud and Applications.