Senior Training Administration Officer

Location HONG KONG
Experience level Experienced Hire
Job details sector Sales and Distribution
  • Provides logistic support to daily training activities.
  • Develops and maintains training databases for training performance tracking and generation of Management Reports.
  • Develops and recommends administrative processes and procedures to assure efficiency
  • Identifies and resolve administrative problems and issues.
  • Manages projects being assigned by Management.
  • Assists the Team in smooth running of all operations, including training support, report generation, performance tracking, handle enquiries from other departments and distributors etc.
  • Leads and coaches junior staffs on daily tasks so as fostering staff development and meeting team goals
  • Participates in Learning Management System (LMS) Projects and be the system administrator to maintain and enhance site pages and handle system issues as well as support for system enhancement
  • Acquires and maintains knowledge of current technology as it applies to LMS
  • Maintains procedures and policies to ensure the security and integrity of system
  • Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses
  • Degree holder or above of any discipline
  • At least 4 years relevant working experience, preferably in insurance or banking industry
  • Good communication and interpersonal skills
  • Strong problem-solving skills with positive attitude
  • Able to work under pressure and self-motivated
  • Proficient in Microsoft Office (especially Excel, PowerPoint and Chinese Word Processing)
  • Working knowledge of multiple web design technologies, such as HTML is an advantage
  • Good command of both spoken and written English and Chinese

We always start with our customers

As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.


AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 54 markets and serving 105 million customers worldwide.

As one of the most diversified insurers offering integrated solutions across Life, Health and General Insurance, our goal is to be the insurance and holistic wellness partner to the individuals, businesses and community we serve.

At the core of our service commitment is continuous product innovation and customer experience enrichment, which is achieved through actively listening to our customers and leveraging technology and digital transformation.

We embrace our responsibility to be a force for good to create shared value for our community. We are proud to be the first insurer in Hong Kong and Macau to address the important need of mental health through different products and services. For example, the Mind Charger function on our holistic wellness platform “AXA BetterMe”, which is available via our mobile app Emma by AXA, is open to not just our customers, but the community at large. We will continue to foster social progress through our product offerings and community investment to support the sustainable development of Hong Kong and Macau.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

We offer excellent career prospects and attractive remuneration package to the right candidates.