Assistant Claims Services Manager

Location HONG KONG
Experience level Experienced Hire
Job details sector Property & Casualty Insurance

Assistant Claims Manager is responsible for team management, claims assessment and monitoring of service provider. Candidates should possess a strong background in litigation handling with strong negotiating skills and good customer service skills including the ability to explain the claims process to our customers.

Main job functions: 
•    Handle Employee’s Compensation and Third Party Bodily Injury claims involving litigation and direct settlement with insured parties with delegated authority according to company policies
•    Ensure legitimate claims are assessed properly and timely in accordance with policy conditions by providing technical expertise
•    Develop and maintain good client relationships with insurer, intermediaries, service providers and the general public
•    Set up strategy with pro-active and costs effective approach on claims handling
•    Perform regular claims reviews and ad-hoc projects when required
•    Achieve optimum levels of customer service through improved claims outcomes, reduced claims costs and managing of service providers
•    Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out

Management of Service Providers: 
•    Provide feedback to panel lawyers and loss adjusters with results of regular monitoring and auditing as needed. 
•    Monitor turn-around time (TAT) and Service Level Agreement (SLA) metrics of service providers. 

Job Requirements: 

•    Tertiary graduate with professional qualifications in insurance or related disciplines.
•    Minimum 5 years of working experience in handling P&C claims.
•    Legal and technical knowledge in relation to claims processing.
•    Customer-oriented, socially confident, well organised, good team player and able to work independently.
•    Strong analytical, mediation, interpersonal, presentation and problem solving skills.
•    Pleasant personality with excellent communication skills in both English and Chinese.
•    Sound PC skills and ability to operate to tight deadline.
•    Problem solving skills to identify the strengths and weaknesses of alternative solutions and conclusions. 

We always start with our customers

As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.



AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 54 markets and serving 105 million customers worldwide.

As one of the most diversified insurers offering integrated solutions across Life, Health and General Insurance, our goal is to be the insurance and holistic wellness partner to the individuals, businesses and community we serve.

At the core of our service commitment is continuous product innovation and customer experience enrichment, which is achieved through actively listening to our customers and leveraging technology and digital transformation.

We embrace our responsibility to be a force for good to create shared value for our community. We are proud to be the first insurer in Hong Kong and Macau to address the important need of mental health through different products and services. For example, the Mind Charger function on our holistic wellness platform “AXA BetterMe”, which is available via our mobile app Emma by AXA, is open to not just our customers, but the community at large. We will continue to foster social progress through our product offerings and community investment to support the sustainable development of Hong Kong and Macau.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

We offer excellent career prospects and attractive remuneration package to the right candidates.