Customer Service Apprentice

Experience level Experienced Hire
Job details sector Health
Apply before 12/12/2021

Due to the highly successful Apprenticeship intake at the beginning of this year, AXA Health are excited to announce we have a further twelve Customer Service Apprentice opportunities in our Membership team due to start 24th January 2022. This is a fantastic opportunity for you to learn and earn within a highly successful and supportive company. You’ll benefit from fully supportive training, which will give you the skills and confidence required for your role.

Joining us as a Customer Service Apprentice, you’ll be an essential member of the team helping our customers over the phone, by handling their queries. You’ll have strong communication skills, with the ability to build great relationships based on Integrity and trust. We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them. At AXA we’re adopting a Hybrid way of working, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.

What you’ll be doing:

Throughout your apprenticeship, you’ll learn all about the insurance industry and achieve a nationally recognised qualification that will boost your career potential. It’s a great alternative to higher education or university, or perfect if you’re simply looking for a change of direction in your career. You’ll receive training from an award-winning specialist training provider, alongside providing client delivery service support. On completion, you’ll gain qualifications in:

  • IF1 – Insurance Legal and Regulatory
  • IF4 - Claims
  • IF7 – Healthcare

You’ll answer calls from people going through various health problems (from physio to cancer treatment) and advising them on their claim. You may need to decline a customer request too. This will involve using judgement to take responsibility for gathering information and finding out answers, putting your customer’s interests at the heart of every decision you make.

Working Hours & Shift Pattern: Full time, 37.5 hours per week over 5 days on a rota basis. With our customers in mind, our phone lines are open 8am-8pm Monday to Friday, and 8am-5pm Saturdays and Bank Holidays. You'll know well in advance the shift patterns you will be working each week, so you can plan around your hours.

Induction & Training:

Induction Date:  24th January 2022

During the first twelve weeks, you’ll receive full training to be able to begin your role and Apprenticeship. You’ll receive a comprehensive onsite induction from our specialist trainers to set you up for success. At AXA we share a common purpose; to act for human progress by protecting what matters. We rely on people, just like you, to make this a reality. We thrive on helping you become the best version on yourself. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development.

  • No previous experience is required! We’re looking for highly organised and motivated individuals who are comfortable speaking on the telephone and have excellent attention to detail.
  • If you come from a customer facing role, hospitality, or retail background and want to explore a new sector, this could be a great opportunity for a career change.
  • We’ll provide all the technology and training, and in return we ask you to bring your enthusiasm, passion for customer service.
  • You’ll have a natural talent for connecting with people, quick problem-solving ability and positive, can do attitude.

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.


But never too big to care for every single person who works here.  So when you join us, we promise to put our collective might behind you and your career.


You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.


Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference. 

AXA Health is the UK healthcare specialist for the AXA Group. Whatever our customers’ health goals, we help them get there. That could be getting someone physio for an injury that’s holding them back, or finding them the right specialist to take their treatment forward. Our team are experts in their fields: from experienced cancer nurses to pioneering data analysts; from our highly respected customer service team to our wide-ranging in-house team of clinicians. We all work together to be the best we can be.




One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: 

•    A recognised apprenticeship qualification (you’ll study for alongside your job)
•    Competitive annual starting salary of £18,794
•    Shift allowance of 5% (an additional £940)
•    Performance related annual bonus of approximately 5.5% (circa £1033)
•    Annual company & performance-based bonus
•    Contributory pension scheme (up to 12% employer contributions)
•    Life Assurance (up to 10 x annual salary)
•    23 days annual leave plus Bank Holidays
•    Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
•    AXA employee discounts
•    Gym benefits

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.
At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process.

We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. As a financial services company, all successful candidates will be subject to preemployment checks, so we can ensure regulatory compliance. 
To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there. If you require an alternative method of applying or would like to discuss this role further, please send an email to

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