Motor Claims Handler - Hybrid Working

Experience level Jeunes diplômés
Job details sector Assurance Dommages

Come and join our busy and dynamic Motor Claims department and start your career as a Motor Claims Handler. Managing new and existing claims, making decisions on the customers policy cover and paying claims. We take pride in our work and our purpose is to make our customers lives easier therefore it’s important that we get our customers claim right the first time and provide excellent service from logging to settling the claim.

At AXA we're adopting a Hybrid way of working, empowering our people to balance their time between home and our Birmingham office in a way that works best for them, their team and customers. 

Working Hours & Shift Pattern:

Full Time, 37.5 hours per week. We have a rotating shift pattern between the hours of 8:00am to 8:00pm from Monday to Friday, 9:00am to 5:00pm on Saturdays, including some Bank Holidays, but we’ll do our best to accommodate your needs.

Our Interview Stages:

Following your application, we will review your details and if successful, next will be a video interview. We’ll give you lots on info in advance to help you prepare, and one of the resourcing team will always be on hand to offer help and support if you need it.

Your Induction and Training:

Induction Date: 10th January 2022

You’ll still have a structured training programme with one of our specialist Trainers, which will be delivered on-site at our Birmingham office for 4 weeks. Following your training and once more competent in the role you will then move to a hybrid way of working from home and in the office. We will provide you with the right training throughout your career, with the intention of making you the best you can be to provide excellent service to our customer in a time of need. But we won’t just stop there, we have 1000’s of training opportunities and courses so your future is most definitely within your control.

We thrive on helping you become the best version on yourself. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development. Claims have a structured development framework with salary increases once you achieve certain points in your development journey, this will be an additional approx. £500 typically every 6 months. Following your 3rd increment you will hopefully be qualified enough for a promotion to the next level.

  • We're looking for candidates that have pride in what they do and what they achieve! 
  • You’ll need excellent customer service and communication skills and experience working in a frontline customer service role, ideally in a claims or office environment.
  • Good knowledge of driving is advantageous.
  • Digital competence and sytems capaibility.

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.


But never too big to care for every single person who works here.  So when you join us, we promise to put our collective might behind you and your career.


You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.


Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference. 

Proud to be part of the AXA Group, a global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.

One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: 

  • Competitive annual salary of £18,525 with a full financial package of £21,889
  • Annual company & performance-based bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • 23 days annual leave plus Bank Holidays
  • Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
  • AXA employee discounts
  • Gym Benefits
  • Corporate responsibility policy including volunteer days

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. As a financial services company, all successful candidates will be subject to preemployment checks, so we can ensure regulatory compliance. 

To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there. If you require an alternative method of applying or would like to discuss this role further, please send an email to