Registered Counsellor (Part Time) - Phone Based

Experience level Expérimentés
Job details sector Santé

We have several exciting opportunities for Telephone Counsellors to join us on a permanent or fixed term basis to suit your commitments elsewhere. You can be home, or office based, the choice is yours however if home based, you will be required to travel to one of our AXA Health offices approximately twice a quarter, travel expenses will be covered by AXA. Working with our passionate Clinical Team, you’ll help us meet the growing demand for mental health support through our Employee Assistance Programmes and Private Medical Healthcare.

Joining us as a Telephone Counsellor, you’ll assess customers with a vast array of mild, moderate and severe clinical needs; from stress, anxiety and depression through to attachment difficulties, substance abuse, trauma and personality disorders. You will also help provide guidance to managers who are experiencing distress around their role.

Working Hours & Shift Pattern:

You will be working shifts however your shift pattern will remain the same, so you can plan around your hours. Shifts will include some evenings and/or weekends and typically start at 8am, noon, 3pm or 11pm for overnight shifts and usually last 7.5 hours. The minimum hours for this role are 22.5 hours per week. You may be required to work some bank holidays.

Induction & Training:

You’ll receive a comprehensive induction to set you up for success in your new role. The induction period will last 2 – 3 weeks, with your agreed shift pattern starting in week 3 or 4. The induction can be conducted remotely and will consist of group conference calls, individual calls with important people such as your line manager and your buddy, online training sessions and practice scenario’s. 

What you’ll be doing: 

  • Completing assessments to decide what is clinically appropriate and available to the client and making referral recommendations.
  • Delivering expert clinical support and therapeutic interventions to our corporate clients in order to support the health and wellbeing of their employees.
  • Supporting employees of contracted businesses to provide mental health care, mostly by telephone.
  • Carrying out therapy assessments, managing risk and providing one-off support calls.
  • Counselling qualification (degree or post grad dip).
  • Minimum of level 4 qualification a Diploma course in England and PG Dip in Scotland.
  • Registered with BACP/BABCP or equivalent.
  • A minimum of 150 hours Counselling experience, post qualification.
  • Previous EAP, telephone and assessment experience would be advantageous, but not essential.

Please note: Psycho-Drama/Art therapy qualifications are not appropriate on their own, but can be suitable if in addition to the above essential criteria. Please be aware that if successful, we carry out PVG checks as part of our offer process.

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.


But never too big to care for every single person who works here.  So when you join us, we promise to put our collective might behind you and your career.


You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.


Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference. 


AXA Health is the UK healthcare specialist for the AXA Group. Whatever our customers’ health goals, we help them get there. That could be getting someone physio for an injury that’s holding them back or finding them the right specialist to take their treatment forward. Our team are experts in their fields: from experienced cancer nurses to pioneering data analysts; from our highly respected customer service team to our wide-ranging in-house team of clinicians. We all work together to be the best we can be.

One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

  • Competitive annual salary of between £25,000 - £28,000 (pro-rata) depending on experience 
  • Annual company & performance-based bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • 25 days annual leave 
  • Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
  • Continued professional development
  • 24/7 mental wellbeing support (through Thrive app)
  • Dedicated financial support (through AXA-paid Nudge)
  • AXA employee discounts
  • Gym benefits

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. As a financial services company, all successful candidates will be subject to preemployment checks, so we can ensure regulatory compliance.

To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there. 

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