Operations Associate Sweden (FTE)

Experience level Early Careers
Job details sector Life & Savings Insurance

Operations Associate (Sweden Team)

Location: Stockholm / Helsinki

Permanent / Full-time

What does it mean to be an Operations Associate?

Operations associate is working as a part of Operations team investigating and making independent decisions on claims related to unemployment, disability, loss of life and other incidents. Operations associate interacts with the customers by phone, email and other correspondence and the job requires abilities to understand customers overall situation relevant to policy and claim perspective. The operations associate interacts also with the clients and third parties in policy and claims related questions. The work is target driven, where quality and quantity as measured regularly. The position requires fluent knowledge in Swedish language and English.

Dimensions Of Role

  • Ability to learn and master wide knowledge of Insurance related information (like Term’s and Condition’s and processes) and ability to action accordingly
  • Capabilities for excellent customer service by telephone, e-mail and other correspondence and supporting the improvement of the customer journey when required
  • Independent evaluation and decisions on claims according to the delegated authority
  • Cooperation skills with team members, auditors, supervisor, managers and other colleagues in various tasks
  • Cooperation skills to interact with Clients and other third parties in policy and claim related questions
  • Follow agreed processes, participate in and support process improvements
  • Provide support for other operational areas or other functions when required
  • Additional reasonable duties may be required from time to time


Key Responsibilities

  • Deliver an excellent customer service experience to incoming calls & correspondence from customer and clients and follow up on all issues that cannot be resolved immediately
  • Evaluate and making independent decisions on claims based on information provided and seek extra information if necessary
  • Process claims and other tasks with excellent quality and in timely manner
  • Achievement of business & development goals
  • Ensure compliance with all relevant regulations

To be successful in the role, you should have the following qualifications:

  • Basic MS office competence (Outlook, word & excel)
  • Confident & friendly telephone manner
  • Fluent in Swedish language and business proficiency in English
  • High standards of accuracy
  • Good communications skills with colleagues
  • CM system experience
  • Customer service experience
  • Experience or education in insurance, finance related, health industry or social sector


AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Our mission is to help our Corporate clients to enrich their customers’ experience, with more than 9,000 employees at their service anywhere, anytime.

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.


Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.