Sales Quality Coach - 12 Month FTC

Experience level Experienced Hire
Job details sector Sales and Distribution
Apply before 12/03/2021

AXA Health is more than an insurance company, we're looking to change the way people and businesses access health and wellbeing services so they can be the best version of themselves. We pride ourselves on the level of service and professionalism we offer to our customers. To ensure our continued committment to service, we're looking for an expereinced Sales Quality Coach role to join us on a 12 month fixed term contract.

Working primarily within the PMI department, this role will require you to put quality service and customer needs at the heart of everything you do. At AXA we’re adopting a Hybrid way of working, empowering our people to balance their time between home and our Bournemouth office in a way that works best for them, their team and our customers. 

What you'll be doing:

  • Providing support to improve the quality of calls and consumer interaction.
  • Helping to identify training and development needs.
  • Identifying potential changes to business processes and procedures to support business objectives and sales needs.
  • Developing members of the PMI team to provide a professional and competent service.
  • Providing an appropriate level of call quality coaching support to new and existing members of the PMI team.
  • Demonstrating strong people management behaviors and values.
  • Communicating with individuals of all levels in the business to manage effective working relationships.
  • Coaching experience within FCA regulated environment essential.
  • Experience working in an FCA regulated environment.
  • Knowledge of FCA guidelines and principles.
  • Ability to multi-task in an organised manner with excellent attention to detail.
  • Good analytical skills and able to work methodically and accurately.
  • Self-motivated, ambitious and determined, confident in making decisions.
  • Excellent communication and empathy skills.
  • Strong and positive work ethic and attitude.
  • Ability to work well under pressure and remain effective.

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.


But never too big to care for every single person who works here.  So when you join us, we promise to put our collective might behind you and your career.


You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.


Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference. 

AXA Health is the UK healthcare specialist for the AXA Group. Whatever our customers’ health goals, we help them get there. That could be getting someone physio for an injury that’s holding them back, or finding them the right specialist to take their treatment forward. Our team are experts in their fields: from experienced cancer nurses to pioneering data analysts; from our highly respected customer service team to our wide-ranging in-house team of clinicians. We all work together to be the best we can be.


One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: 

  • Competitive annual salary of up to £23,000 dependent on experience
  • Annual company & performance-based bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • 23 days annual leave plus Bank Holidays
  • Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
  • AXA employee discounts
  • Gym benefits

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. As a financial services company, all successful candidates will be subject to pre-employment checks, so we can ensure regulatory compliance. 

To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV and a covering letter from there. If you require an alternative method of applying or would like to discuss this role further, please send an email to