Customer Service Advisor - Help Team

Experience level Early Careers
Job details sector Property & Casualty Insurance
Apply before 12/02/2021

Are you passionate about delivering outstanding customer service? Are you ready to lay the groundwork for a truly meaningful career? Want to work for an award-winning company? We’re expanding our business and recruiting Customer Service Advisors to join us on a full-time permanent basis. At AXA we’re adopting a Hybrid way of working, empowering our people to balance their time between home and our Teesside office in a way that works best for them, their team and our customers.

We encourage our people to learn and have various teams in our department, so from day one you could be interacting with teams such as Retentions, IT, HR and even Social Media & Digital Communications, so your career opportunities are endless. Come and grow your career, in a direction that’s right for you.

What you’ll be doing:

You’ll spend your time on the phone, talking to our customers and identifying their needs. Your interactions vary call to call, for example you could be supporting someone who is changing a car registration or identifying a solution to a concern a customer has.

Working Hours & Shift Pattern:

Full time, 37.5 hours per week over 5 days, 8-hour shifts between the hours of between the hours of 8am to 8pm Monday to Friday, 9am to 5pm on Saturdays and 9am to 3pm on a Sunday, including some Bank Holidays.

Induction & Training:

Induction Date: 10th January 2022

You’ll receive a comprehensive induction and benefit from a structured training programme with one of our specialist Trainers, which will be delivered on-site at our Teesside Offices. We'll give you all the training and support you need to become a confident and skilled Advisor, including continual development of your technical knowledge and interpersonal skills.

  • Your work experience and skills learnt in a customer facing role with be imperative to your success. This can be from any industry.
  • Ability to embrace and adapt to change in a positive manner and demonstrate courage and resilience in an ever-changing environment. Enthusiasm to achieve great things.
  • A true desire to treat customers with respect and identify their needs accurately.
  • Excellent telephone skills, a clear and confident manner, with active listening skills.
  • Advanced computer skills as you’ll navigate multiple systems.
  • The ability to remain focussed on priorities when dealing with conflicting demands.

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.


But never too big to care for every single person who works here.  So when you join us, we promise to put our collective might behind you and your career.


You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.


Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference. 

Proud to be part of the AXA Group, the number one global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.

One of the best things about joining AXA is our rewards package, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

  • Competitive annual salary of £18,525
  • Annual company & performance-based bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • Holiday starting from 23 days annual leave plus Bank Holidays
  • Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
  • AXA employee discounts
  • Gym benefits

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. As a financial services company, all successful candidates will be subject to preemployment checks, so we can ensure regulatory compliance.

‘To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there. If you require an alternative method of applying or would like to discuss this role further, please send an email to