Property Claims Handler - Hybrid Working

Experience level Experienced Hire
Job details sector Property & Casualty Insurance

We have opportunities for several Property Claims Handlers to join us in the Commercial Claims Department based in Bolton, helping our customers and brokers of AXA Insurance in the UK. Our Commercial Claims unit is responsible for managing all claims relating to Commercial Property, Casualty, Motor Engineering and Commercial Motor. As part of the wider Claims function you really will be contributing to the purpose of helping all our customers have better lives. 

At AXA we're adopting a Hybrid way of working, empowering our people to balance their time between home and the office in a way that works best for them, their team and customers. Our main Commercial Claims department is based in Bolton however you can be based within an acceptable commutable distance to any Claims office in the UK. (Morecambe, Bolton, Birmingham, Gloucester, Tunbridge Wells, Ipswich, Haverhill). Some travel to Bolton will be expected for team strategy meetings and training however you will mostly be virtually supported by your Team Leader and wider team.

What you'll be doing:

  • Answering calls effectively to deliver an excellent customer service to our customers.
  • Working productively as a team to achieve business goals and objectives. 
  • Accurately inputting customer information into our systems.
  • You ’ll be working with some great people across Claims and with external agencies so your ability to build strong relationships will be key to the success of the unit.
  • Understanding of Insurance Property Claims from either retail or commercial claims with strong expireince up to £100K value/license.
  • Awareness of current UK trends associated with Insurance and the wider market impacts.
  • In addition to handling your own case load of claims up to £100K on all property claims, you will coach and develop your colleagues, so, you’ll have experience in helping people to shape the right curiosity, passion and integrity needed for a collaborative, successful, career.

IDD: This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.


But never too big to care for every single person who works here.  So when you join us, we promise to put our collective might behind you and your career.


You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.


Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference. 

Proud to be part of the AXA Group, a global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.

One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: 

  • Competitive annual salary of up to £30,000 (Full package value up to £35,748)
  • Annual company & performance-based bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • 25 days annual leave plus Bank Holidays
  • Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
  • AXA employee discounts

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. As a financial services company, all successful candidates will be subject to preemployment checks, so we can ensure regulatory compliance. 

To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there. If you would like to discuss this role further, please send an email to