Customer Service Representative

Experience level Sales
Job details sector Sales and Distribution

Over 40 job opportunities in our Contact Centre, AXA Derry/Londonderry 

We offer on target earnings of up to £20,500 with competitive base salary of £17,810 plus excellent benefits, flexible shift pattern and salary increases on company funded insurance qualifications. 

We offer hybrid way of working from home (3 days) and in the office (2 days). We champion flexible working and are more than happy to consider both full and part time hours, whatever this could look like for you. Talk to us and tell us what works for you or apply for one of our many part time jobs here 

Full time roles are 37.5 hours per week, rotating schedules which allow you to achieve a great work/life balance, working between the hours of 8am to 8pm Monday to Friday, typically one in three Saturdays 9am to 5pm, and some bank holidays. You will know well in advance the schedule you will be working each week, so you can plan around your hours.

You’ll work as part of our telephone-based Customer team servicing our local customers, in our cool new building on the Northland Road, with very own restaurant, yoga room, wellness rooms, funky collaboration spaces and car parking!

Essential criteria
•    Friendly tone
•    Good communication skills
•    Great Team Player
•    Self-discipline and motivation as this role supports home working
•    Resilience and persistence to meet sales targets
•    Good IT skills with the ability to effectively learn the navigation of multiple systems.
•    Minimum GCSE qualification or education equivalent

We provide 2 weeks full time training with all required IT kit enabling you to mix home and office based work.

If you have applied to us within the last 6 months, unfortunately we will not progress your application on this occasion. 

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities.

One of the best things about joining AXA is our rewards package. At AXA Ireland, we’re appreciative of the people who work for us and our rewards package reflects that. You can expect to receive:

•    Competitive salary with annual review
•    Annual company & performance-based bonus
•    Contributory pension scheme (up to 10% employer contributions)
•    Life Assurance
•    Generous annual leave plus Bank Holidays
•    AXA employee discounts
•    Education support and plenty of learning opportunities.

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance.

We’re proud to be committed to equal opportunities.

AXA Ireland DAC consider applicants on the basis of skills, experience & qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.