Travel Claims Agent - Native French
AXA Assistance, a member of the AXA Group, is a world leader in its industry and one of the world’s largest assistance providers. We are currently looking for Travel Claims Agents to integrate in our Travel Assistance Business Unit in Barcelona.
Purpose of the role: Assist individuals who are in need of claims assistance as part of their travel insurance.
The main type of travel assistance cases dealt in the Claims team will be trip cancellation (flight/accommodation/leisure), loss of luggage, medical costs, repatriation cost, curtailment, theft, loss or damage of personal items, personal money, travel documentation, damage to rental car, legal assistance and legal costs while travelling or afterwards.
To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case.
To advise and orient customers towards an appropriate solution.
To coordinate all necessary steps of the claim management: Handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate claim management and ensure the closure of each file.
Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy.
To work in a team environment to ensure proper case handling.
Proven experience in telephone customer care or in customer facing roles.
Strong written and spoken communication skills
Excellent telephone customer care skills.
Excellent command of French and Spanish (oral and written).
Strong skills in logistics, administration and interpersonal relations.
High appreciation of teamwork.
Excellent PC skills (Word, Excel, Internet), including strong typing ability
Assistance, travel or tourism industry background is highly valued.
Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.