Specialist, Shield Claims (12 Months)

Location SINGAPORESTATE, SINGAPORE
Experience level Expérimentés
Job details sector Santé

A glimpse of your daily mission:

  • Handle the end to end processing of Shield claims, including but not limited to claims assessment, claims investigation and claims adjudication.
  • Ensure that claims are processed within the service turnaround time.
  • Ensure that pending claims are promptly resolved with prompt reminders sent to policyholders/distribution channels.
  • Ensure that claims are paid promptly and accurately.
  • Ensure that all Key Performance Indicators and Key Risk Indicators are met, including Claims Turnaround Time target, Claims Cost Containment targets, MOH Claims Return Rate, investigation cases to be resolved within 6 months etc
  • The incumbent should have a good service mindset and put Customer First as the forefront of what he/she does.
  • The incumbent should have a good command of English, both oral and written.
  • The incumbent is required to handle email escalations from Customer Service and Distributor Care officers on claims related questions.
  • Able to participate in projects eg. Shield Claims projects including UAT;  and able to work and collaborate with both internal staff as well as external parties.

Successful qualifier of this mission:

  • 1 to 3 years of working experience, preferably in life insurance company. Prior Shield claims experience is an added advantage.
  • Familiar with health insurance processes and good insurance knowledge is an advantage.
  • Good interpersonal and customer servicing skills
  • Good written and oral skills
  • Ability to adapt to changes quickly and have a positive mindset
  • A matured person with integrity, and a good attitude
  • Diploma or degree holder

The AXA Group is a worldwide leader in insurance and asset management, with 166,000 employees serving 103 million clients in 64 countries. AXA in the number 1 Global Insurance Brand for the 10th year running, and it also the number 1 insurance company in the Top 50 Most Innovative Companies.

AXA's mission is to help customers live their lives with more peace of mind by protecting them, their relatives and their property against risks, and by managing their savings and assets. As a company whose business is to protect people, we have a responsibility to leverage our skills, resources and risk expertise to build a stronger and safer society.

To achieve this mission, we are committed to redefining the standards of our business so that we truly differentiate ourselves and earn the trust of our key stakeholders.


AXA Insurance is part of the AXA group, a worldwide leader in insurance and asset management, and the world’s leading insurance brand for the tenth consecutive year, with 160,000 employees serving 105 million clients in 62 countries. Present in Singapore since 1969, AXA Insurance has been serving the general and life insurance needs of individuals and companies in Singapore through a wide range of innovative products. Discover a stimulating environment, based on excellence on a global scale. Are innovation and initiative important to you? Do you focus on solutions? Are you customer-orientated? We offer a wealth of career opportunities and a wide variety of positions in many fields. We want our employees to enjoy fulfilling careers and keep moving their careers in the right direction, whether at home or across the globe.
Our size and diversity of activities means our people have many opportunities to evolve, by moving roles cross-functionally or internationally, based on their performance and aspirations. At AXA, all work and no play isn’t our way. We’re creating the future with more inclusive, agile work environments. Speak to us to find out more.