Senior Data Center Engineer

Location INDONESIA
Experience level Experienced Hire
Job details sector Information Technology

MAIN PURPOSE OF THE JOB:

 

  • Overall management and control of AXA Group Operations (GO) Asia’s critical facilities encompassing local and remote Data Centers 
  • Ensure that maintenance and service agreements are in place for environmental and utility equipment 
  • Manage local vendor(s) responsible for facility management  
  • Ensure structured policy and process are in placed within Data Center(s) under charge by aligning to the Asia’s regional Data Center Operation Framework 
  • Ensure that effective relationships exist, are monitored, measured and reported upon with both internal and external users/customers/clients and third-party vendors/suppliers, and that appropriate resource and quality control is exercised 
  • Participate in project planning, co-ordination & implementation activity 

 

KEY RESPONSIBILITIES:

  • Responsible for maintaining AXA GO Facilities under charge to defined SLA, quality, and financial targets 
  • Lead, develop and motivate staff taking full responsibility for individual/and team performance management, development, communications, and general HR matters 
  • Ensure that technical support personnel are fully utilized in supporting BAU and Customer projects 
  • Use negotiating skills and personal presence to represent AXA GO 
  • Advise and influence business clients and customers, at junior level regarding the delivery, costs, availability and functionality of services and systems 
  • Develop an effective partnership with suppliers and customers 
  • Escalate resource conflicts when necessary 
  • Responsible for technical supplier management with third party suppliers 
  • Ensuring third party work is to an AXA defined standard and quality 
  • Coordinate acceptance of deliveries in and out of the Datacentres 
  • Assist suppliers in understanding and interpreting business change plans 
  • Responsible for all physical moves, adds and changes into the Data centres. This involves coordination for racking of equipment, patching for power, copper and fibre and ensuring planned details are executed accordingly  
  • Skill and knowledge of DCIM tool (eg: Sunbird DCTrack, PowerIQ) 
  • Participate in project implementation activities ranging from planning of capacity, resource, and vendor management 
  • Provide 2nd / 3rd -tier support on assigned systems and other systems as required for day to day Data Center use by regional team 
  • Participate in Data Centre remote standby roster 
  • Provide monthly updates to Team’s Monthly Operations Review Dashboard 
  • Responsible for inventory and all documentation of Data Center information (facility diagrams, assets, connectivity etc) under charge 
  • Adherence to IT Governance and Procedures always

    MAIN PURPOSE OF THE JOB:

     

  • Overall management and control of AXA Group Operations (GO) Asia’s critical facilities encompassing local and remote Data Centers 
  • Ensure that maintenance and service agreements are in place for environmental and utility equipment 
  • Manage local vendor(s) responsible for facility management  
  • Ensure structured policy and process are in placed within Data Center(s) under charge by aligning to the Asia’s regional Data Center Operation Framework 
  • Ensure that effective relationships exist, are monitored, measured and reported upon with both internal and external users/customers/clients and third-party vendors/suppliers, and that appropriate resource and quality control is exercised 
  • Participate in project planning, co-ordination & implementation activity 
  •  

    KEY RESPONSIBILITIES:

  • Responsible for maintaining AXA GO Facilities under charge to defined SLA, quality, and financial targets 
  • Lead, develop and motivate staff taking full responsibility for individual/and team performance management, development, communications, and general HR matters 
  • Ensure that technical support personnel are fully utilized in supporting BAU and Customer projects 
  • Use negotiating skills and personal presence to represent AXA GO 
  • Advise and influence business clients and customers, at junior level regarding the delivery, costs, availability and functionality of services and systems 
  • Develop an effective partnership with suppliers and customers 
  • Escalate resource conflicts when necessary 
  • Responsible for technical supplier management with third party suppliers 
  • Ensuring third party work is to an AXA defined standard and quality 
  • Coordinate acceptance of deliveries in and out of the Datacentres 
  • Assist suppliers in understanding and interpreting business change plans 
  • Responsible for all physical moves, adds and changes into the Data centres. This involves coordination for racking of equipment, patching for power, copper and fibre and ensuring planned details are executed accordingly  
  • Skill and knowledge of DCIM tool (eg: Sunbird DCTrack, PowerIQ) 
  • Participate in project implementation activities ranging from planning of capacity, resource, and vendor management 
  • Provide 2nd / 3rd -tier support on assigned systems and other systems as required for day to day Data Center use by regional team 
  • Participate in Data Centre remote standby roster 
  • Provide monthly updates to Team’s Monthly Operations Review Dashboard 
  • Responsible for inventory and all documentation of Data Center information (facility diagrams, assets, connectivity etc) under charge 
  • Adherence to IT Governance and Procedures always
  • Minimum 5 years of working experience in similar capacity 
  • Educational IT (Diploma/Degree) or related field or equivalent experience 
  • Data Center Certification is beneficial (CDCP, CDCS) 
  • Multi countries support expertise 
  • Good communication in English across multiple cultural setting 
  • Independent and work well under minimal supervision 

Would you like to wake up every day driven and inspired by our mission of acting for human progress by protecting what matters? Here at AXA we strive to be a responsible employer, placing employee engagement at the heart of its business strategy. Achieving this means creating a workplace built on AXA's Values that foster diversity and equal opportunities for all, promotes employee participation, encourages professional development, and supports employee well-being.

We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

In a fast-evolving world and with a presence in 57 countries, our 160,000 employees anticipate change to offer services and solutions tailored to the current and future needs of our 108 million customers.


AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

  • State-of-the-art Data Technology to drive customer experience
  • State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
  • High-Performing Global Team for stronger partnerships with AXA entities 

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.