Assistant Manager, Policy Administration

Location HONG KONG
Experience level Experienced Hire
Job details sector Property & Casualty Insurance
  • Supervise and coach team members in daily operation for policy issuance
  • Prepare Policy Documents with planned service standard
  • Monitor team performance, provide feedback and support to achieve performance target
  • Prepare volume estimation according to the historical record, properly plan the resources to cater the volume and meet the TAT requirements
  • Trouble shoot and resolve daily operational issues and follow up to conclusion
  • Perform Quality Checking
  • Maintain proper record in EDM
  • Participate in projects as assign and perform UAT
  • Carry out other duties as assigned by supervisor
  • 5+ years’ experience in GI policy servicing with team management experiences
  • University graduated, ANZIIF preferable
  • Responsible, organised, structured and able to work under pressure
  • Strong personality, good communication and supervisory skills
  • Good command of both written and spoken in English & Chinese
  • Good in software application
  • Knowledge in AS400 is preferable

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?  Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. 


In a fast-evolving world and with a presence in 64 countries, our 165,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.


AXA Hong Kong and Macau, a member of the AXA Group, prides itself on serving over 1.3 million customers[1] in the region. In addition to being the #1 global Property & Casualty commercial lines insurer[2], we are also one of the largest health protection providers in Hong Kong and Macau. 

‘Empowering people to live a better life’ is the goal of AXA Hong Kong and Macau, which is reflected in everything we do. We are one of the most diversified insurers, providing a full range of coverage for individual and commercial customers. We offer all-round, integrated solutions across Life, Health and Property & Casualty to address all their insurance needs. 

AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

[1] Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited

[2] AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL’s insurance and reinsurance operations combined 

We offer excellent career prospects and attractive remuneration package to the right candidates.