Customer Service Officer
- Learning and understanding Company Insurance Products.
- Answer distributor inquiries via phone, email, and in-person in relation to New Business & Underwriting, Policy Services & Claims etc.
- Direct distributors to online resources such as iPro, EMMA by AXA etc.
- Update customer/ distributor records in the system including notes about interactions.
- Pitch ideas for improving distributors care.
- Create and maintain reports about distributors interactions.
- Attend monthly staff meetings.
- Participate in team-building activities, products training, campaigns briefing etc.
- Develop a rapport with distributors.
- Make recommendations to management to improve distributor experience.
- Matriculated or above
- IIQE License 1, 3 & 5 preferred
- Proficient in written and spoken English and Cantonese
- 1-2 years working experience in Customer Service
- Mature and must be a good team player
- Well-organized and details oriented
- Excellent service manner, customer oriented and willing to learn; can work under pressure
- Good negotiation and problem-solving skills
- Must state current salary and expecting salary
- Immediate available is preferred
Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.
 Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL’s insurance and reinsurance operations combined
We offer excellent career prospects and attractive remuneration package to the right candidates.