1. Support the agency engagement activities to have a real life experience on the business impact to user, key activities include:
a. Support helpdesk enquiries
b. Attend joint roadshows with team members and support roadshows related preparation work, e.g. deck preparation, follow up tasks
c. Prepare supporting material, e.g. training deck, tutorial video, FAQs, e-library
d. Assist in bi-monthly Agency advisory group discussion
e. Other team admin tasks as assigned
2. Support the delivering of Emma features
a. Support Bas to write UAT test cases and test execution
b. Internal training materials preparation, videos, FAQs etc
3. Work with production support to handle simple enquiries (as required) from agency support team and Call Center, suggest ways of automation (if applicable)
- Current university students in Year 2 or above, preferably from Business or Computer Science background
- Passion about digital and using data to drive user/customer experience
Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.
 Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL’s insurance and reinsurance operations combined
We offer excellent career prospects and attractive remuneration package to the right candidates.