Senior Distribution Digital Support Officer

Location HONG KONG
Experience level Experienced Hire
Job details sector Information Technology
  • The objective of this role is to increase internal and external adoption and engagement of AXA’s digital solution, in particular Emma by AXA, our digital platform to support AXA customers

  • To build strong working relationship with distribution channels to achieve our objective

  • To provide exceptional customer service to our distribution channels in a timely and accurate manner

  • Design and drive initiatives & projects to achieve the targets set on Emma by AXA for distribution channels e.g. training, campaign, contest, challenge etc.; including but not limited to:

    • Internal co-ordination on project delivery

    • External communications and alignment etc.

  • To establish regular 2-way communications with distribution channels, e.g. prepare agency bulletin, eDM, tutorial video etc.

  • Contribute to improving customer support by actively responding to queries and handling complaints

  • Proactive in providing feedbacks, drive and contribute to ongoing improvement on Emma by AXA

  • University graduate with minimum of 3 years of solid work experience in area of sales & distribution, digital engagement or similar capacity

  • Solid experience in working in collaboration with sales distribution (e.g. agency, broker)

  • Solid technical background with an ability to give instructions to a non-technical audience

  • Strong relationship building, customer service and presentation skills, with a problem-solving & can-do attitude

  • Experienced in designing and driving projects related to distribution channels (e.g. agency)

  • Experienced in driving and delivering projects and initiatives related to distribution channels

  • Excellent written and verbal communications skills in both English, Cantonese & Mandarin

  • Resilience and a positive and growth mindset

  • Patience and perseverance when handling tough cases & complaints

  • Proactive and goal oriented, willingness to accept new challenge and tasks

  • Strong organisational skills with a key ability to prioritise and flex across a varied portfolio of work

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.


In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.


AXA Hong Kong and Macau, a member of the AXA Group, prides itself on serving over 1.3 million customers[1] in the region. In addition to being the #1 global Property & Casualty commercial lines insurer[2], we are also one of the largest health protection providers in Hong Kong and Macau. 

‘Empowering people to live a better life’ is the goal of AXA Hong Kong and Macau, which is reflected in everything we do. We are one of the most diversified insurers, providing a full range of coverage for individual and commercial customers. We offer all-round, integrated solutions across Life, Health and Property & Casualty to address all their insurance needs. 

AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

[1] Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited

[2] AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL’s insurance and reinsurance operations combined 

We offer excellent career prospects and attractive remuneration package to the right candidates.