IT Demand & ERM Assistant Manager

Location INDONESIASTATE, INDONESIA
Experience level Experienced Hire
Job details sector Information Technology
  • Bridge the gap between business users and solution architects and IT Developers/vendors by conducting business / research analysis.
  • Improve the satisfaction of business on IT services through proper business user relationship management and obtain buy-in from end-users
  • Help user to improve requirements of request through clarification
  • Managing personal relationships with business managers.
  • Identify and prioritize demand for new IT services and improvements to existing services. Ensure IT teams leverage business expertise and that business functions leverage IT expertise.
  • Ensuring that the IT Service Provider is satisfying business needs
  • Complementing Business Relationship Management, Customer Relationship Management involves managing the day-to-day, operational interactions with the business and end-users of IT and the end-customer relationship.
  • Customer service managers work with the end-users of IT to ensure that IT services are delivered as per agreed timelines, initiate and oversee Service Improvement Plans as and when required, manage expectations of key stakeholders in the user community.
  • Resource Planning & Mapping
  • Perform Analysis and assignment request to the right resources
  • Establish proper Resource mapping and capacity
  • Establish Man Days utilization report for inhouse & vendor resource (IT Steerco meeting) Service Management
  • Help user to improve requirements of request through clarification
  • Assign and monitoring request status to ensure all request are being executed
  • Perform biweekly meeting to manage status update and reprioritization
  • University graduate preferably in Business, IT or other related disciplines
  • 5+ years proven experience in business requirement gathering, Business Process Improvement, and application functional design
  • More than 3 years solid experience in life insurance/pension/group insurance/general insurance/business/finance/technology analysis in large
  • A Professional Certification in Rational Object Oriented Analysis and Design / Rational Requirements Management with Use Case Certification / Rational Unified Process Certification is preferred

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?  Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.  In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers. 


PT. AXA Services Indonesia is a company that engaged in Management and

Business Consultancy Services. The company is part of AXA Group provides

certain support and shared services for all 4 entities in AXA Indonesia, both

JV and non JV, which are PT AXA Mandiri Financial Services, PT AXA Financial

Indonesia, PT Mandiri AXA General Insurance, and PT Architas Asset

Management Indonesia.

PT. AXA Services Indonesia as ‘Center Of Expertise’ has the total of 105

employees (Open Ended & Fixed Term Contract) provide their professional

Skills in supporting the business units that focus on Technology, IT, Digital

and Data and maintain the service for Procurement and Facility Services.

  • Dynamic working environment
  • Comprehensive learning and development program
  • Opportunity for international working assignment
  • Competitive remuneration package
  • Interesting employee engagement program