Customer Service Officer (Retention)
- Call customer to understand customer's surrender/ Lapse reason & identify customer needs
- Explain plan feature & provide solution to retain customer
- Achieve team monthly & yearly KPIs
- Cross business selling, like: General insurance / Life insurance
- Deliver prompt response and good customer service within established turnaround standard
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Resolve and follow up thoroughly customer enquiry and soft-complaints. If necessary, identify and escalate priority issues to manager
- Updates job knowledge by studying new product descriptions; participating in educational opportunities and undertaking e-learning exam and training
- Post-Secondary with customer service experience.
- Candidates familiar with bank or Insurance background is an advantages
- IIQE License 1, 3 & 5 preferred
- Good spoken and written in both English and Chinese (Mandarin and Cantonese)
- Customer-oriented with passion, patience and caring attitude
- Good interpersonal and communication skills
- Candidates with no concern over shift duty will be given priority
- Good Computer Literacy
- Fresh graduates are welcome
Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.
AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.
We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.
AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.
1Based on 2013 Office of the Commissioner of Insurance market share statistics
We offer excellent career prospects and attractive remuneration package to the right candidates.