Specialist, Commercial Lines Operations

Experience level Experienced Hire
Job details sector Property & Casualty Insurance

About the department:

Operation support to ensure the service standard is met to achieve operational excellence and company objectives


  • Case Management via SFDC, attend to phone and email enquiry from both internal and external customers within stipulated turnaround time
  • Provide good customer service to intermediaries and internal stakeholders to ensure customer satisfaction in the service deliveries.
  • Ensure all daily cases and tasks assigned are to be cleared within stipulated timeline.
  • Any other ad hoc duties as assigned by the Manager/Assistant Manager


  • Support pre and post service to intermediary.
  • Prepare opportunity for New Business, assist on Renewal and endorsement negotiation  via SFDC to underwriter and Instruction management
  • Support intermediary enquiry via email and phone. Provide end to end support
  • Support operation role, eg. Treaty allocation/monitor fire accumulation report
  • Assist in reports/data extraction
  • Any other ad hoc duties as assigned by the Manager/Assistant Manager



  • At least 3 years relevant working experience in General Insurance operation. Preferably with Commercial Lines insurance experience
  • Diploma/Degree qualification
  • Proficient in Microsoft application
  • Ability to work in a fast pace and diverse environment and with new challenges
  • Good interpersonal and customer-centric focus
  • Good communication (written & oral) skills

AXA Insurance is part of the AXA group, a worldwide leader in insurance and asset management, with 160,000 employees serving 108 million clients in 57 countries.

Present in Singapore since 1969, AXA Insurance has been serving the general and life insurance needs of individuals and companies in Singapore through a wide range of innovative products. As one of the top global insurers in Singapore, AXA Insurance protects more than a third of a million customers in Singapore. As a company whose business is about protecting people, AXA Insurance is committed to building a stronger and safer society by empowering customers to live better lives.


For more information, please visit www.axa.com.sg

Discover a stimulating environment, based on excellence on a global scale. Are innovation and initiative important to you? Do you focus on solutions? Are you customer-orientated? We offer a wealth of career opportunities and a wide variety of positions in many fields. We want our employees to enjoy fulfilling careers and keep moving their careers in the right direction, whether at home or across the globe.

Our size and diversity of activities means our people have many opportunities to evolve, by moving roles cross-functionally or internationally, based on their performance and aspirations. At AXA, all work and no play isn’t our way. We’re creating the future with more inclusive, agile work environments. Speak to us to find out more.