Customer Care Associate
Job Description, Role and Responsibilities
- Handle customer enquiries in a timely manner from different digital channels, including Email, Web Chat and Letter etc.
- Maintain good customer relationship and promote the company's service
- Liaise with internal departments to ensure proper resolution of customer enquiries
- Address customer feedback / complaints profressionally
- Logging all customer queries in a clear and concise manner and adhering to interanl SLAs for follow ups and response times
- Handle soft complaints from customers and liasis with interal departments to resolve the customers within specified timelines
- Reply or follow up incoming correspondence and emails.
- Build and maintain good relationship and teamwork within the team
Qualifications and Education Requirements
- Higher Diploma, Associate Degree or University Degree holder
- At least 2 years working experience in contacr center and/or insurance industry
- Good command of spoken and written English and Chinese & PC skills
- Good interpersonal skills, self-initiative with a passion for customer centricity
- Attentive to details, well-organized with good problem solving skills
- IIQE I and II insurance license preferrred
Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
In a fast-evolving world and with a presence in 64 countries, our 165,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.
 Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL’s insurance and reinsurance operations combined
We offer excellent career prospects and attractive remuneration package to the right candidates.