Senior Customer Care Associate
- Handles customer inquiries from different incoming channels e.g. phone, email, digital media etc timely and tactfully
- Provides customers with accurate product and policy service information
- Maintains and improves quality results by adhering to standards and guidelines
- Manages and resolves customer complaints and complex cases escalated from customer care associate
- Provides immediate support to team members when they encounter difficulties in handling inquiries
- Documents all inquiry information according to standard operating procedures
- Performs ad hoc tasks as required by supervisor being a team player to back up other functions for service continuity
- Assists supervisor to identify and implement improvement initiatives
- University graduate with at least 3 years customer service experience, preferably in a call centre environment
- Candidates with less relevant working experience may be considered as Customer Care Associate
- Passed in IIQE Paper 1, 3 and 5 preferred
- Knowledge of Life and Medical insurance products preferred
- Customer-oriented with passion, patience and caring attitude
- Excellent interpersonal and communication skills
- Proficient in written and spoken English and Chinese. Fluency in Putonghua is a advantage
- Familiar with MS Word, Excel and Chinese Word Processing
Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.
 Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL’s insurance and reinsurance operations combined
We offer excellent career prospects and attractive remuneration package to the right candidates.