Senior Manager, Health & Protection Proposition

Location HONG KONG
Experience level Experienced Hire
Job details sector Life & Savings Insurance

Main Purpose of Job

  • Develop and drive product strategy and proposition development to achieve strategic targets
  • Be the key contact person of our alternative distribution partners
  • Drive product initiatives in accordance with business strategy and distribution channels’ needs;
  • Establish & implement methods, best practices and tools for product development, as well as performance monitoring;
  • Ensure appropriate risk management governance and transparency of relevant technical and business decisions.


Key Accountabilities

Product Development and Technical Support & Governance

  • Development and execution of product action plan for each year
  • Take the ownership of product approval process
  • Steer discussion with distribution channels, Claims, Underwriting, Medical Networks to align overall product strategy and implementation;
  • Establish best practice and tools for product development and performance monitoring;
  • Technical review and inputs to product proposition and benchmark including benefits and wording of new and refreshed products/ initiatives
  • Review reinsurance arrangement to achieve optimal strategic alignment, product proposition and profitability, and contribute to arrangements with health service and process providers;

Strategic Partnership

  • Be the key contact person of our alternative distribution partners
  • Develop, manage the regular and ad-hoc communication and overall relationship

Product Propositions

  • Strive for health and protection product innovations and feasibility study to enhance customer value propositions and business growth opportunities across distribution channels;
  • Maintain and further develop product knowledge base to facilitate knowledge sharing and idea generation;
  • Lead research and regular updates of market to identify opportunities and manage risks.

Performance Monitoring / Product Management

  • Keep track of product performance and identify timely actions
  • Issues resolution for existing products (e.g., clarification of T&Cs)
  • Steer insights from technical analyses to drive business actions to improve portfolio performance and achieve targets;
  • Recommend solutions to overcome challenges and risks;
  • Co-ordinate and work with other teams (e.g., Claims, Underwriting, Medical Networks) to drive recommended solutions;


  • Participate in Strategy Planning and regular Business Reviews to drive Health & Protection strategy and actions to manage key business risks with internal and external stakeholders;
  • Develop talent through appropriate guidance, training and development initiatives.


Experience and qualifications

  • Proven experience in product development in insurance industry, especially Health (FHB experience will be a plus) and Protection (e.g. CI) business
  • Strong working knowledge of insurance product development process, including proposition, marketing, operation, distribution and systems considerations
  • Excellent communication, negotiation and influencing skills, including the ability to interact and partner with other team leaders to achieve objectives
  • Familiar with insurance company business and operations in a multi-national company setting
  • Strong drive, able to work independently and under pressure, take lead in designated projects with multiple stakeholders

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.


In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.


AXA Hong Kong and Macau, a member of the AXA Group, prides itself on serving over 1.3 million customers[1] in the region. In addition to being the #1 global Property & Casualty commercial lines insurer[2], we are also one of the largest health protection providers in Hong Kong and Macau. 

‘Empowering people to live a better life’ is the goal of AXA Hong Kong and Macau, which is reflected in everything we do. We are one of the most diversified insurers, providing a full range of coverage for individual and commercial customers. We offer all-round, integrated solutions across Life, Health and Property & Casualty to address all their insurance needs. 

AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

[1] Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited

[2] AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL’s insurance and reinsurance operations combined 

We offer excellent career prospects and attractive remuneration package to the right candidates.