Internal Communications Manager

Experience level Expérimentés
Job details sector Communication et Responsabilité Entreprise
Apply before 04/11/2021

Our small team is busy helping drive engagement and behavioural change across our business.  We’re looking for someone with the right mix of skills: strategic thinking; campaign planning and delivery; design capability and tech know-how; who can write and tell a great story; and has the desire to deliver fantastic and impactful work. The business is changing, and you’ll be in a position to influence how employees respond to that call for change.

This isn’t a role for a beginner. You’ll have extensive experience working in a communications role, and be used to leading your own your own projects. Either you’re now ready to broaden your outlook and embrace some stretch, or you’re coming back to it after a break.  We believe in hard work and so you can expect to be challenged by competing priorities, shifting agendas, impossible deadlines and demanding stakeholders. But we also believe it should be fun. If it sounds like the place you can bring your ‘A’ game, read on for the detail. 

What you’ll be doing

This is a role with plenty of responsibility. You’ll manage relationships with senior stakeholders, and engage with them on strategic challenges, planning and delivering communication campaigns across a range of channels. As Editor of our weekly e-newsletter, ‘The Loop’, you’ll plan and write content and publish to around 3,000 people. You’ll also share responsibility for writing and publishing intranet news stories, producing podcasts and vlogs, animations and digital scenes. You’ll use your writing and intranet publishing skills to keep our intranet content up-to-date; and you’ll use your design skills to produce visual content, including PowerPoint presentations. You’ll help plan and deliver a range of events for internal audiences, some virtual, some in-house, some off-site.  And you’ll evaluate your work to develop a pattern of continuous improvement in everything you do. As well as managing your own responsibilities, you will also have the flexibility to get involved in team planning and projects.




  • Impress us with evidence of how you’ve developed the knowledge to call yourself an internal communications specialist. This could include a degree or professional qualification or a continuous professional development approach.
  • You’re no beginner. You’ve more than mastered the basics, and you’re now contributing strategic-level thinking to internal communication projects and campaigns. You’ll be able to demonstrate what you’ve achieved with the projects you’ve been leading over the last few years.
  • With your strong stakeholder management skills, professionalism and judgement, you can build effective relationships with people at all levels and position yourself as a trusted adviser.
  • You write really well and can tell a good story. You know how to make complex issues understandable to a non-expert audience, and you can adapt your style and approach to suit the channel.
  • You have hands-on experience and expertise managing channels: intranet publishing (great if you have experience in Sharepoint and Yammer); e-news publishing systems (we use Concep Send); podcast production; video production; event management.
  • With your design flair and ability to use design apps, you’ll be able to grasp our brand image and follow the guidelines with a dash of your own flair to make our comms fresh and engaging.
  • You can use a range of evaluation tools and techniques – including surveys – to develop insight that you use to explore new ways of doing things to improve your results.
  • And it’s a busy, deadline-driven, multi-tasking world – but you have the ability to stay on top of it.




With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.


But never too big to care for every single person who works here.  So when you join us, we promise to put our collective might behind you and your career.


You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.


Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference. 

AXA Health is the UK healthcare specialist for the AXA Group.

Whatever our customers’ health goals, we help them get there. That could be getting someone physio for an injury that’s holding them back, or finding them the right specialist to take their treatment forward.

Our team are experts in their fields: from experienced cancer nurses to pioneering data analysts; from our highly respected customer service team to our wide-ranging in-house team of clinicians. We all work together to be the best we can be.




AXA UK is proud to have just been awarded 24th Best Place to Work by Glassdoor, reflecting how much our colleagues love working here and feel rewarded.   AXA Health is a business that supports employees to develop a learning mindset, and you will have plenty of opportunity to build your skills through a wide range of online and face to face training, as well as informal training delivered by colleagues. You’ll work as part of a supportive team, with lots of regular contact.  As well as a competitive base salary (up to £42k dependent upon skills and experience), you’ll enjoy the following as part of an extensive benefits package:

  • Discretionary performance-based bonus 
  • Generous contribution-based pension scheme (company pays up to 12%)
  • 28 days’ holiday
  • Life assurance (10 x base salary pay-out)
  • Excellent AXA discounts (car insurance, house insurance, private medical cover)
  • Special leave for emergencies, bereavements, family planning
  • 3 Days Volunteering/Charity Days
  • Free live online fitness classes (Yoga, HIIT, Thai Chi and more)
  • 24/7 mental wellbeing support (through Thrive app)
  • Dedicated financial support (through AXA-paid Nudge)
  • Discounted shopping vouchers scheme
  • Free LinkedIn Learning access
  • Professional Qualification support

Our workstyle is one of Smart Working.  This team is based in Tunbridge Wells, and you will be expected to come into the office on average 2 days per week at your own expense. You may work from home the rest of the week. If you want to work in the office full time, that’s OK too.

There may be the occasional need to travel to London or one of our other offices to collaborate with other teams, for which travel costs could be expensed.

Application Process
At AXA, we’re proud to be committed to equal opportunities and welcome applications from all backgrounds.  As part of your application, we’re looking for a great Cover Letter along with your CV, outlining how you fit the role and the value you can bring to it.