Senior Customer Care Associate

Experience level Experienced Hire
Job details sector Health
  1. Handles general enquiries and complaints from internal and external customers
  2. Ensures daily work management is maintained – hotline, email enquiries, and post
  3. Follows up and liaises with relevant parties (such as supervisor, team leader or back office) to meet customers’ needs
  4. Contributes to achieve agreed SLAs and service standards
  5. Develops Subject Matter Expert (SME) level knowledge
  6. Involves in ad hoc projects and administrative works
  7. Supports Assistant Manager and steps up in their absence
  1. Form 7 graduate/diploma or above
  2. At least 4 years’ experience in customer service in insurance companies and supervisory experience
  3. Proficient in both spoken & written English & Chinese
  4. Good communication & interpersonal skills
  5. Attentive to details and well organized
  6. Willing to learn and self-initiated
  7. Good command of MS Office including Word & Excel
  8. Qualified license of IIQE - Paper 1, Paper 2 and Paper 3

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?  Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. 


In a fast-evolving world and with a presence in 64 countries, our 165,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.


AXA Hong Kong and Macau, a member of the AXA Group, prides itself on serving over 1.3 million customers[1] in the region. In addition to being the #1 global Property & Casualty commercial lines insurer[2], we are also one of the largest health protection providers in Hong Kong and Macau. 

‘Empowering people to live a better life’ is the goal of AXA Hong Kong and Macau, which is reflected in everything we do. We are one of the most diversified insurers, providing a full range of coverage for individual and commercial customers. We offer all-round, integrated solutions across Life, Health and Property & Casualty to address all their insurance needs. 

AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

[1] Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited

[2] AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL’s insurance and reinsurance operations combined 

We offer excellent career prospects and attractive remuneration package to the right candidates.