Sr.Customer Care Executive

Experience level Experienced Hire
Job details sector Marketing including Branding & Offer Development


 Responsible for providing end to end customer servicing to AXA Customers using different communication channels such as voice, email and chat.


       Cross-Sell/UpSell of AXA Financial Solutions

       Provide sound advice to customers in terms of fund switching for variable policies

       Address queries on policy, billing, payment

       Resolve and/or  de-escalation of complaints

       Process account modification and requests

       Gather voice of customer via surveys

       Educate customers and distributors in the different self-service tools of AXA

       Escalate  real-time issues for top call drivers that are out of the ordinary


Address distributor inquiries on transaction status & aftersales process


College graduate of any 4-year course

·         Minimum of 4 year experience in a Customer Service function

·         Exposure in the Banking/Insurance Industry is a plus

Has experience using multiple/non-traditional channels in customer servicing (chat, new media)

Personal Characteristics/Behavior

·         Passionate for Customer Focus

·         Anticipative to uncover unstated needs

·         Excellent interpersonal and negotiating skills/very personable or engaging

·         Flexible and open to change

·         A good team player

·         Problem Solver, Dynamic and able to multi-task

·         Analytical when making decisions

·         Excellent communication skills (Active Listening, Verbal, & Written)

·         Proficient in English & Filipino Language (Grammar) & can express thoughts clearly

A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.

Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.

AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.

AXA now offers a complete range of products for all its customers’ insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.

AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.

AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.

The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.

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