Business Solutions Manager, COO

Location HONG KONG
Experience level Expérimentés
Job details sector Excellence Opérationnelle

- Provide independently business analysis service and/or process review to support business initiatives/project execution

and/or operations production system related issues

- Lead the collection analysis and/or documenting business needs and requirements in a complex environment and/or

small-medium scale projects

- Liaise with end-users and IT delivery partners to facilitate alignment of understanding of requirements between business

and IT

- Conduct feasibility study and/or gap analysis

- Engage in solution design and apply operation knowledge to contribute alternative solutions

- Evaluate solution options in terms of cost, timeline and quality (fit-for purpose)

- Execute user acceptance testing including test planning, execution and defect management

- Prepare training materials and conduct training to end users

- Act as solution advisor to business users in solving business process and system problems

Lead and coordinate solution delivery for simple enhancements

- Over 10 years of experience in Insurance/Financial Services Industry, with a focus on business analysis and/or system


- Proven track record in specifying user requirements and managing User Acceptance Testing

- Previous project management experience will be an advantage

- Strong interpersonal skills

- Strong analytical and problem solving skills along with being organized, structured, assertive are required

- Excellent verbal and written communication skill

- Degree qualified, preferably in Business, IT, Operations Management or related disciplines.

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.


In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.
We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

1Based on 2013 Office of the Commissioner of Insurance market share statistics

We offer excellent career prospects and attractive remuneration package to the right candidates.